Customer Account Specialist

Dotson Iron Castings; Bessemer (AL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive compensation package

401k with employer match

Medical, Dental, and Vision benefits

Job summary

Dotson Iron Castings in Bessemer, AL is hiring a Customer Account Specialist responsible for engaging with clients and providing exceptional customer service. The role focuses on handling product inquiries, managing quotes, and ensuring client satisfaction. Ideal candidates should have 3-5 years of experience in customer service, preferably within the utility industry.

The position requires excellent communication and analytical skills along with proficiency in ERP systems and Microsoft Office, specifically Excel. A competitive compensation package includes benefits like health and 401k with employer match.

Qualifications

• Minimum 3-5 years related experience, especially with technical products.
• Experience in the utility industry is preferred.
• Strong interpersonal relationship skills based on integrity and service.

Responsibilities

• Answer inquiries from clients concerning products and promote them.
• Provide information and quotes while addressing customer concerns.
• Conduct regular follow-ups on quote status and work with management.

Skills

Sales and negotiation skills

Analytical skills

Attention to detail

Communication skills

Tools

Syteline or comparable ERP system

Microsoft Office Suite

Job description

Posted Tuesday, June 23, 2026 at 5:00 AM

Headquartered in Fort Mill, South Carolina, MacLean Power Systems (MPS) is a leading manufacturer of mission-critical and engineered components for the electric utility, telecommunications, and civil markets. Established in 1986 as a subsidiary of a larger parent company, MPS has grown substantially and now operates as a standalone company. A dedicated workforce of over 2,000 team members worldwide, MPS is renowned for its commitment to quality, responsiveness, and safety. Our focus on vertical integration ensures the highest standards across its product lines. We operate seventeen production facilities across North America and continually invest in our manufacturing capabilities to better serve our customers.

At MPS, we strive to create a workplace that embodies respect, openness, collaboration, personal growth, and entrepreneurship. We are committed to achieving excellence in Environmental, Health & Safety through our Mission Zero initiative.

Royal (a MacLean Power Systems Company) in Bessemer, AL has an exciting opportunity for a Customer Account Specialist.

This role is Onsite in Bessemer, AL.

What You’ll Do

• Answers inquiries from clients concerning products while promoting the company products
• Provides information, quotes, credit terms, and other bid specifications to clients
• Periodically prepares and reports sending results and leads to manager
• Caters to any customer complaints or concerns and establishes a resolution
• Learns the various buying habits and expectations of the customers to provide exceptional customer service
• Conducts regular follow ups on the quote status
• Works with the V.P. of Sales on the administrative aspects of sales
• Performs other duties as assigned

What You’ll Need to Excel in This Role

• Minimum 3-5 years related experience including experience with technical products
• Experience in utility industry preferred
• Expert utilization of Syteline or comparable ERP system required
• Excellent verbal and written communication skills
• Excellent sales and negotiation skills
• Ability to build strong interpersonal relationships based on integrity and service
• Organized with strong attention to detail
• Strong analytical skills
• Proven ability to build and maintain relationships with customers, reps, and other inside sales
• Proficient with Microsoft Office Suite or related software including proficiency in Excel

Royal (a MacLean Power Systems Company) offers a competitive compensation package; including a bonus potential based on company performance and a dynamic work environment that encourages creativity, innovation, and professional growth. A comprehensive benefits package including Medical, Dental, and Vision, 401k with employer match, employer-paid disability and more...

For Us, For Family. Surround yourself with fun, energetic, and hard-working professionals who are dedicated to achieving Mission Zero; zero safety or environmental incidents.

EOE-Minority/Female/Disability/Veteran

Various agencies of the United States Government require employers to maintain information on applicants pertaining to factors such as race, sex, and type of position for which an individual applies. The information requested is voluntary and for compliance with certain record keeping requirements. MacLean Power, LLC has a long-standing commitment to equal employment opportunity for all its associates and applicants for employment. MacLean Power, LLC believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.

All job offers are conditional, upon successful completion of pre-employment screening, including criminal checks, drug testing, employment, and education verification.