Customer Service Representative

DE Shaw; Iowa City (IA); On-site; USD 89,000 - 130,000; Full time

Benefits offered by this job

Full benefits

Growth opportunities

Job summary

DE Shaw is seeking a Customer Service Representative in Iowa City, IA. The role focuses on post-sale engagement, building brand awareness through NPS, and driving qualified leads via multi-channel campaigns. You will translate NPS insights into actionable stories for the sales floor and carry product demos from screen-share to signature.

The position emphasizes ownership, accountability for company funds, and the ability to work with high-urgency tasks in a dynamic environment.

Qualifications

• At least 6 years of experience behind your own estimates.
• Writer's ear for tone in high-stakes emails.
• Instinct for prioritization when everything is urgent.
• Self-directed work style in a Slack-enabled environment.
• Comfort owning the unglamorous middle of internship projects.
• Ownership mindset with fiduciary responsibility for company money.

Responsibilities

• Own the post-sale check-in that turns clients into references.
• Grow brand awareness through Net Promoter Score and Verbal Communication initiatives.
• Develop and execute multi-channel campaigns that drive qualified leads for DE Shaw.
• Keep the messaging consistent from Iowa City, IA billboards to cold DMs.
• Translate Net Promoter Score dashboards into stories the sales floor actually uses.
• Carry the demo from screen-share to signature in one sitting.
• Dig into Net Promoter Score funnels and fix the step where buyers vanish.

Skills

Verbal communication

Prioritization

Self-direction

Ownership mindset

Email tone

Accountability

Job description

Most sales marketing teams chase volume, but DE Shaw's Customer Service Representative role is built around the few accounts that move everything. You supply 6 years and Customer Journey Mapping; DE Shaw supplies $89,000 - $130,000, an Iowa City home, and growth that does not flatten out.

Key Responsibilities

• Own the post-sale check-in that turns clients into references
• Grow brand awareness through Net Promoter Score and Verbal Communication initiatives
• Develop and execute multi-channel campaigns that drive qualified leads for DE Shaw
• Keep the messaging consistent from Iowa City, IA billboards to cold DMs
• Translate Net Promoter Score dashboards into stories the sales floor actually uses
• Carry the demo from screen-share to signature in one sitting
• Dig into Net Promoter Score funnels and fix the step where buyers vanish

What You'll Bring

• An instinct for prioritization when everything is labeled urgent
• Self-direction that survives a quiet Slack channel
• Comfort owning the unglamorous middle of an internship project
• At least 6 years of standing behind your own estimates
• A writer's ear for tone in a high-stakes email
• The kind of ownership that treats the company's money like your own

Few people outside IA realize that DE Shaw powers a surprising slice of the sales marketing infrastructure running across Iowa City, IA today. New hires ship something real in week one, because we'd rather you learn by doing.

Think competitive $89,000 - $130,000, full benefits, a clear runway to grow your Verbal Communication, and the latitude to work the way you work best.

Updated today, this Customer Service Representative req has fresh dates and an open invitation.