Senior Customer Service Representative

Egreenservices; Greenville (SC); On-site; USD 72,000 - 102,000; Full time

Benefits offered by this job

Mentorship

Benefits

Career growth opportunities

Job summary

EY in Greenville, SC is seeking a Senior Customer Service Representative who can sense a buyer's hesitation and guide the conversation toward next steps. The role offers a generous salary range of $72,000 to $102,000 and the freedom to shape sales and marketing efforts with mentorship and benefits.

You will conduct market research, tailor outreach, and drive upsell conversations with EY accounts. The ideal candidate brings 7+ years of proven judgment, strong communication skills, and in-depth

Qualifications

• Must have complaint handling expertise in a fast-moving sales marketing environment.
• Strong written and verbal communication skills.
• Knowledge of South Carolina regulations relevant to sales marketing work.

Responsibilities

• Carry the booth conversation past small talk into next steps
• Grow EY's outcome-focused footprint one earned introduction at a time
• Conduct market research to uncover trends shaping the sales marketing space
• Segment audiences and personalise outreach to lift response rates
• Write follow-ups that get answered, not the ones that get ignored
• Drive upsell and renewal conversations with existing EY accounts

Skills

Complaint Handling

Effective Communication

SC Regulations

Judgment

Job description

EY is searching Greenville for a Senior Customer Service Representative who reads a buyer's hesitation before the buyer does. Rare is the senior opening that pairs $72,000 - $102,000 with the freedom to shape sales marketing work the way this Greenville one does.

Key Responsibilities

• Carry the booth conversation past small talk into next steps
• Grow EY's outcome-focused footprint one earned introduction at a time
• Conduct market research to uncover trends shaping the sales marketing space
• Segment audiences and personalise outreach to lift response rates
• Write follow-ups that get answered, not the ones that get ignored
• Drive upsell and renewal conversations with existing EY accounts

What You'll Bring

• The self-awareness to know which problems are yours to solve
• Demonstrated Complaint Handling expertise in a fast-moving sales marketing environment
• Knowledge of SC-specific regulations relevant to sales marketing work
• Sharp written and verbal communication, tested under scrutiny
• Judgment seasoned by at least 7 years of real consequences

EY blends Avaya and Attention to Detail expertise to deliver trust-the-team outcomes for clients in Greenville, SC. The door to every manager at EY is genuinely open, calendar permitting and politics aside.

The headline reads $72,000 - $102,000; the fine print is all upside, mentorship, benefits, and freedom to grow your Avaya.