Senior Customer Success & Growth Specialist

Egreenservices; Greenville (SC); On-site; USD 72,000 - 102,000; Full time

Benefits offered by this job

Mentorship

Benefits

Career growth opportunities

Job summary

EY in Greenville, SC is seeking a Senior Customer Service Representative who can sense a buyer's hesitation and guide the conversation toward next steps. The role offers a generous salary range of $72,000 to $102,000 and the freedom to shape sales and marketing efforts with mentorship and benefits.

You will conduct market research, tailor outreach, and drive upsell conversations with EY accounts. The ideal candidate brings 7+ years of proven judgment, strong communication skills, and in-depth

Qualifications

• Must have complaint handling expertise in a fast-moving sales marketing environment.
• Strong written and verbal communication skills.
• Knowledge of South Carolina regulations relevant to sales marketing work.

Responsibilities

• Carry the booth conversation past small talk into next steps
• Grow EY's outcome-focused footprint one earned introduction at a time
• Conduct market research to uncover trends shaping the sales marketing space
• Segment audiences and personalise outreach to lift response rates
• Write follow-ups that get answered, not the ones that get ignored
• Drive upsell and renewal conversations with existing EY accounts

Skills

Complaint Handling

Effective Communication

SC Regulations

Judgment

Job description

EY in Greenville, SC is seeking a Senior Customer Service Representative who can sense a buyer's hesitation and guide the conversation toward next steps. The role offers a generous salary range of $72,000 to $102,000 and the freedom to shape sales and marketing efforts with mentorship and benefits.

You will conduct market research, tailor outreach, and drive upsell conversations with EY accounts. The ideal candidate brings 7+ years of proven judgment, strong communication skills, and in-depth