Senior Customer Service Representative

Egreenservices; Dover (DE); In loco; USD 85.000 - 111.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Descrizione del lavoro

Financial Planning Plus in Dover, DE is seeking a Senior Customer Service Representative who goes beyond standard support to manufacture leads. Bring Ticket Management and Gorgias skills sharpened over 5 years, and be ready to own outreach at a senior level.

This role pays $85,000 to $111,000 with comprehensive benefits and a clear path into leadership within sales marketing. Freshly active in Dover, the position invites applicants today and promises a fast-paced, growth-oriented culture.

Competenze

• Hands-on presentation skills demonstrated during interviews.
• Proven ability to meet a senior-level performance bar.
• Writes meeting recaps that are read widely.
• Curiosity to read relevant documentation before asking questions.

Mansioni

• Pitch Financial Planning Plus at $85,000 - $111,000 value.
• Segment audiences and personalize outreach to lift response rates.
• Pair Zendesk insight with data to rank the hottest leads.
• Mentor junior reps on outreach cadence and objection handling.
• Build the Conflict Resolution report leadership checks before the DE review.
• Pitch upsells framed as advantages, not invoices.

Conoscenze

Presentation skills

Senior-level communication

Meeting recap writing

Documentation literacy

Strumenti

Zendesk

Gorgias

Ticketing system

Descrizione del lavoro

Most marketers wait for leads; the Senior Customer Service Representative we want at Financial Planning Plus goes out and manufactures them. Bring Ticket Management and Gorgias sharpened over 5 years, and Financial Planning Plus answers with $85,000 - $111,000 plus a clear path up.

Key Responsibilities

• Pitch Financial Planning Plus at $85,000 - $111,000 value without apologizing for the price
• Segment audiences and personalize outreach to lift response rates
• Pair Zendesk insight with gut feel to rank the hottest leads
• Mentor junior reps on outreach cadence and objection handling
• Build the Conflict Resolution report leadership checks before the DE review
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• Hands-on Presentation Skills experience that survives a whiteboard interview
• Comfort being measured against a clear senior bar
• A communicator who writes the meeting recap nobody asked for but everyone reads
• The kind of curiosity that reads the docs before asking

Most of Financial Planning Plus still fits in one Dover building, and that calmly-fast-moving closeness is exactly why its sales marketing work stays sharp. Expect a culture where curiosity is rewarded and asking "why" is never seen as a challenge.

This position offers $85,000 - $111,000, comprehensive benefits, and genuine room to advance into leadership within sales marketing.

Freshly bumped to active, the Dover, DE role takes applicants today.