Senior Customer Service Pro — Product Expert & Relationship Builder

Motion Industries; Madison Heights (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries in Madison Heights, MI, is seeking a Senior Customer Service Representative. Under limited supervision, you will respond to complex customer inquiries, provide quotes, and process orders to meet customer expectations.

You will develop relationships, guide less experienced reps, and help ensure accurate product knowledge and service delivery. The role emphasizes negotiation, multi-tasking, and strong communication.

Qualifications

• High school diploma or GED required, with 5+ years of related experience.
• Excellent computer skills.
• Strong product knowledge.
• Excellent negotiation and communication skills.

Responsibilities

• Responds to complex customer inquiries and provides quotes and order entry.
• Places orders via telephone, fax, email, or counter sales.
• Influences gross profit by negotiating prices within parameters.
• Builds relationships to drive repeat business and improve processes.
• May handle returns and arrange shipping.
• May be assigned to one customer.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Negotiation skills

Product knowledge

Education

High school diploma or GED

5+ years related experience

Job description

Motion Industries in Madison Heights, MI, is seeking a Senior Customer Service Representative. Under limited supervision, you will respond to complex customer inquiries, provide quotes, and process orders to meet customer expectations.

You will develop relationships, guide less experienced reps, and help ensure accurate product knowledge and service delivery. The role emphasizes negotiation, multi-tasking, and strong communication.