Senior Customer Service & Order Management Specialist

Becton Dickinson NA; Irvine (CA); Presencial; USD 28 000 - 44 000; Tempo integral

Resumo da oferta

BD in Irvine, CA is seeking an experienced customer service and order management professional to manage orders, returns, and billing adjustments while ensuring timely resolution and customer satisfaction.

You will analyze data, support SOX-compliant documentation, and collaborate with Supply Chain to optimize inventory and communications with Sales. The role demands 5+ years in a fast-paced environment and ERP experience.

Qualificações

• High School Diploma or equivalent required.
• Minimum of 5 years of customer service, order management, or related experience.
• Experience working with ERP systems such as SAP, JDE, Oracle, or similar platforms.
• Demonstrated ability to manage high volumes of customer interactions via phone and email while maintaining professionalism and service excellence.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.

Responsabilidades

• Manage customer orders, returns, billing adjustments, recalls, and account assignments for internal and external customers, ensuring timely resolution and customer satisfaction.
• Process and reconcile consignment conversions, analyze data, and generate reports for Sales, customers, and internal teams.
• Independently investigate and resolve complex customer issues through root cause analysis and corrective action.
• Process customer returns and monitor completion through product receipt and resolution.
• Prepare and maintain documentation supporting customer credits in compliance with SOX requirements.
• Partner with Supply Chain and Operations teams to monitor inventory availability and proactively communicate impacts to customers and Sales.
• Coordinate with warehouse personnel regarding shipping changes, inventory counts, and order fulfillment activities.
• Train, mentor, and provide guidance to new and existing team members.
• Support process improvement initiatives, system enhancements, and special projects to improve customer experience and operational efficiency.

Conhecimentos

Customer service

Order management

Communication

Formação académica

High School Diploma

Ferramentas

SAP

JDE

Oracle

Descrição da oferta de emprego

BD in Irvine, CA is seeking an experienced customer service and order management professional to manage orders, returns, and billing adjustments while ensuring timely resolution and customer satisfaction.

You will analyze data, support SOX-compliant documentation, and collaborate with Supply Chain to optimize inventory and communications with Sales. The role demands 5+ years in a fast-paced environment and ERP experience.