Remote Senior Customer Service & Operations Specialist

MillenniumSoft Inc; Irvine (CA); Sur place; USD 36 000 - 47 000; Plein temps

Résumé du poste

MillenniumSoft Inc. seeks a Senior Customer Service Representative in Irvine, CA to manage orders, returns, billing adjustments, and consignment activity, while supporting process improvements.

You will analyze data to generate reports for Sales and consignment teams and resolve complex issues with root-cause analysis. The role requires at least 5 years in customer service or order management, and experience with ERP systems like JDE, SAP, or Oracle.

Qualifications

• Minimum 5 years of customer service, order management, or related experience.
• Experience with ERP systems (e.g., JDE, SAP, Oracle, or similar).
• Experience in a fast-paced, high-volume environment (preferred).
• Advanced ERP knowledge, including JDE and SAP (preferred).
• Advanced knowledge of Critical Care products, customers, systems, policies, and procedures, serving as a subject matter expert (preferred).
• Experience resolving complex and escalated customer issues with positive outcomes (preferred).

Responsabilités

• Manage and monitor customer orders, returns, billing adjustments, recalls, and assignments, ensuring timely resolution and high customer satisfaction.
• Process and reconcile consignment conversions, analyze data, and generate reports for Sales, customers, and consignment teams.
• Resolve complex customer service issues independently through root cause analysis and effective solutions.
• Process customer returns and track them through product receipt.
• Prepare and maintain documentation for customer credits in compliance with SOX controls.
• Work with Supply Chain Planning to monitor inventory availability and tell customers and Sales Representatives about any impacts.
• Coordinate with warehouse personnel on shipping changes, inventory cycle counts, and order fulfilment.
• Coach and guide team members, and provide on-the-job training to new employees.
• Support continuous improvement initiatives, process improvements, special projects, and system implementations.

Connaissances

Relationship management

Customer service

Problem solving

Data analysis

Root cause analysis

Excel

Written communication

Verbal communication

Organizational skills

Cross-functional collaboration

Formation

High school diploma or equivalent

Outils

ERP systems (JDE, SAP, Oracle)

Description du poste

MillenniumSoft Inc. seeks a Senior Customer Service Representative in Irvine, CA to manage orders, returns, billing adjustments, and consignment activity, while supporting process improvements.

You will analyze data to generate reports for Sales and consignment teams and resolve complex issues with root-cause analysis. The role requires at least 5 years in customer service or order management, and experience with ERP systems like JDE, SAP, or Oracle.