Senior Customer Service & Operations Manager

City of New Orleans Government; New Orleans (LA); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

City of New Orleans Government seeks professionals for professional, supervisory and administrative work managing and leading supervisory teams in Customer Operations, Customer Service, Billing, and Key Accounts Manager functions.

Minimum qualifications include a Bachelor's Degree and five years' experience in relevant customer service roles, with at least two years in a supervisory capacity, plus a valid driver's license. This is a on-site leadership role.

Qualifications

• Bachelor's Degree from an accredited college or university.
• Five years' experience in Call Center, Communication Centers, Billing and Accounts Receivable, Field Services or related Customer Service functions including two years in a management or supervisory capacity.
• Possession of a valid driver's license.

Responsabilités

• Plan, develop, and evaluate policies and procedures to ensure effective utilization of resources.
• Supervise and lead supervisory teams in Customer Operations, Customer Service, Billing or related functions.
• Ensure efficient delivery of services and adherence to program goals.

Connaissances

Leadership

Customer service

Formation

Bachelor's Degree

Description du poste

City of New Orleans Government seeks professionals for professional, supervisory and administrative work managing and leading supervisory teams in Customer Operations, Customer Service, Billing, and Key Accounts Manager functions.

Minimum qualifications include a Bachelor's Degree and five years' experience in relevant customer service roles, with at least two years in a supervisory capacity, plus a valid driver's license. This is a on-site leadership role.