Senior Customer Service & Operations Leader

Glsauto; Greenville (SC); Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive base pay and performance奖金

Medical, dental, vision, telemedicine,

401K with employer match and 100% vest

PTO and holidays

Volunteer Time Off (VTO)

Tuition Reimbursement

Parental Leave

Business casual environment

Resumo da oferta

GLS is hiring a Senior Customer Service Manager in the United States to lead and grow the customer service team, driving performance and excellence. You will collaborate with IT and Analytics to streamline workflows, improve data-driven decisions, and elevate the customer experience across all touchpoints.

A strong coaching culture and strategic thinking are essential for success. The role emphasizes staff development, operational efficiency, and alignment with company goals.

Qualificações

• Minimum bachelor’s degree required.
• Five years in auto finance operations or a similar industry.
• Three years building and leading teams.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilidades

• Lead and mentor the assigned operational team to meet goals.
• Collaborate with IT and Analytics to improve processes and customer experience.
• Drive innovative solutions to enhance service levels and efficiency.
• Set monthly objectives for the customer base and monitor performance.
• Develop department processes, documentation, and training.
• Foster a collaborative culture and cross-functional partnerships.
• Handle special projects as needed.

Conhecimentos

Bachelor's degree

Auto finance operations

Team leadership

Staff performance coaching

Process improvement

Analytical thinking

Interpersonal skills

Verbal & written communication

Adaptability

Formação académica

Bachelor's degree in a relevant field

Descrição da oferta de emprego

GLS is hiring a Senior Customer Service Manager in the United States to lead and grow the customer service team, driving performance and excellence. You will collaborate with IT and Analytics to streamline workflows, improve data-driven decisions, and elevate the customer experience across all touchpoints.

A strong coaching culture and strategic thinking are essential for success. The role emphasizes staff development, operational efficiency, and alignment with company goals.