Senior Customer Service & Manufacturing Ops Liaison

Smurfit Westrock; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Smurfit WestRock in Chattanooga, TN, seeks a Customer Service Representative to act as a primary liaison between customers, sales, and operations. You will manage orders, inquiries, and issues while maintaining strong relationships with multiple customers and sales teams.

The role requires 3+ years of customer service in manufacturing, strong communication, and proficiency in MS Office; AS/400 experience is a plus.

Qualifications

• 3+ years of customer service experience in a manufacturing environment or related field.
• High School diploma or GED required.
• Proficiency with MS Office and order-entry systems (e.g., AS/400).

Responsibilities

• Provide pricing, inventory availability and production schedule information to customers.
• Track warehouse inventories and update customers on order status.
• Run customized reports and share data with customers.
• Review customer credit information to ensure necessary credit is established for orders.
• Track order activity and alert staff to potential delivery problems.
• Suggest alternative products or services to meet customer needs.
• Support corrective action plans with the Quality Manager to resolve issues.
• Record, organize, and process orders and inquiries via phone, email, or in person.
• Obtain pricing for services and materials for manufacturing at different facilities.

Skills

Customer-focused

Communication

Collaboration

Problem-solving

Growth mindset

Organizational skills

Education

High School diploma or GED

Tools

Microsoft Office

AS/400

Job description

Smurfit WestRock in Chattanooga, TN, seeks a Customer Service Representative to act as a primary liaison between customers, sales, and operations. You will manage orders, inquiries, and issues while maintaining strong relationships with multiple customers and sales teams.

The role requires 3+ years of customer service in manufacturing, strong communication, and proficiency in MS Office; AS/400 experience is a plus.