Senior Customer Service Manager, Semiconductors (Japan)

ASM; Fields (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

ASM in the United States (Oregon) seeks a Level 1 Customer Service Manager to be the primary interface with key semiconductor customers in Japan. You will bridge field service, account sales, and logistics to maximize uptime and revenue while driving satisfaction.

Strong leadership, process improvement, and data proficiency are essential. Responsibilities include end-to-end order management, proactive escalation prevention, and stakeholder communication.

Qualifications

• 10 years of experience in a large international semiconductor or IT/high-tech company with CS, supply chain, procurement or sales background.
• Proven track record in managing spares, fulfillment, and logistics operations including order management and invoicing.
• Analytical, data-driven problem solving to influence KPI performance.
• Leadership with strategic thinking and cross-functional collaboration.
• Strong communication with external customers and internal stakeholders.
• Proficiency with SAP SD, Excel and Power BI.
• Ability to prioritize, manage time, and work autonomously with urgency.

Responsibilities

• Integrated customer support solutions with account teams.
• Collaborate on SPARES agreements and service levels.
• Lead customer interactions with positive outcomes under pressure.
• Proactive engagement and escalation prevention with stakeholders.
• Meet all spares, logistics, and account commitments in Japan.

Skills

Customer service management

Spares & logistics

SAP SD & MM

Excel (VLOOKUP, Pivot)

Power BI

Japan market exposure

Leadership

Stakeholder management

Problem-solving

Education

Bachelor’s degree in Business Administration, Supply Chain, or Industrial Engineering

Tools

SAP

Power BI

Excel

Job description

ASM in the United States (Oregon) seeks a Level 1 Customer Service Manager to be the primary interface with key semiconductor customers in Japan. You will bridge field service, account sales, and logistics to maximize uptime and revenue while driving satisfaction.

Strong leadership, process improvement, and data proficiency are essential. Responsibilities include end-to-end order management, proactive escalation prevention, and stakeholder communication.