Senior Customer Service Manager, 24/7 Facilities Ops

Amentum; North Dakota; On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability insurance

Life insurance

Pet insurance

Job summary

Amentum is seeking a results-driven manager to lead customer-service operations across multiple campuses in a mission-critical context. You will oversee rapid response, event coordination, and travel logistics while collaborating with top professionals to maintain seamless operations around the clock.

This role requires at least four years in a management role, CCSM and Customer Service Excellence Certification. A bachelor’s degree in business or related field is preferred.

Qualifications

• 4 years’ experience in a management role overseeing customer-service operations.
• Certified Customer Service Manager (CCSM).
• Customer Service Excellence Certification.

Responsibilities

• Oversee Customer Service Center Operations at multiple campuses, handling electronic, telephonic, or walk-in requests and entering them into the designated system(s).
• Oversee Special Event coordination, providing conference center support and ensuring logistics align with mission objectives.
• Oversee management of official travel for customer personnel.

Skills

Customer service management

Leadership

Operations oversight

CCSM certification

Customer Service Excellence

Education

Bachelor’s degree in business administration, Communications, Public Relations, or related field

Job description

Amentum is seeking a results-driven manager to lead customer-service operations across multiple campuses in a mission-critical context. You will oversee rapid response, event coordination, and travel logistics while collaborating with top professionals to maintain seamless operations around the clock.

This role requires at least four years in a management role, CCSM and Customer Service Excellence Certification. A bachelor’s degree in business or related field is preferred.