Customer Service Manager

Amentum; North Dakota; On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability insurance

Life insurance

Pet insurance

Job summary

Amentum is seeking a results-driven manager to lead customer-service operations across multiple campuses in a mission-critical context. You will oversee rapid response, event coordination, and travel logistics while collaborating with top professionals to maintain seamless operations around the clock.

This role requires at least four years in a management role, CCSM and Customer Service Excellence Certification. A bachelor’s degree in business or related field is preferred.

Qualifications

• 4 years’ experience in a management role overseeing customer-service operations.
• Certified Customer Service Manager (CCSM).
• Customer Service Excellence Certification.

Responsibilities

• Oversee Customer Service Center Operations at multiple campuses, handling electronic, telephonic, or walk-in requests and entering them into the designated system(s).
• Oversee Special Event coordination, providing conference center support and ensuring logistics align with mission objectives.
• Oversee management of official travel for customer personnel.

Skills

Customer service management

Leadership

Operations oversight

CCSM certification

Customer Service Excellence

Education

Bachelor’s degree in business administration, Communications, Public Relations, or related field

Job description

Join a dynamic mission-critical program managing state-of-the-art facilities and infrastructure to ensure seamless operations 24/7. As part of this team, you’ll engage in diverse responsibilities, from maintaining high-tech systems and providing rapid response to emergencies, to contributing to cutting-edge renovations and sustainability initiatives. Work alongside leading professionals in a role that combines technical excellence, innovation, and service to a national security mission. This is your opportunity to lead and grow in a position that directly enhances America’s critical operations. Be part of something bigger― and make an impact!

ESSENTIAL RESPONSIBILITIES

• Oversee Customer Service Center Operations at multiple campuses including but not limited to receiving electronic, telephonic, or walk-in service requests, and inputting the requests in customer designated system(s).
• Overseeing Special Event coordination to include but not limited to providing conference center support and ensuring all logistical activities needed to make these events successful our planned and conducted in a professional manner to support mission objectives.
• Oversee management of official travel for customer personnel.

REQUIRED QUALIFICATIONS

• 4 years’ experience in management role overseeing customer-service operations. Certified Customer Service Manager (CCSM); Customer Service Excellence Certification.

PREFFERRED EXPERIENCE

• Bachelor’s degree in business administration, Communications, Public Relations, or a related field.

Compensation Details:

$125,000 to $175,000

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

Original Posting:

08/27/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.