Senior Customer Service & Logistics Liaison

Smurfit Westrock; Murfreesboro (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

Smurfit Westrock in Murfreesboro, TN seeks a Customer Service Representative to act as the liaison between customers, sales, and operations. You will receive and process routine orders and inquiries, maintaining ongoing relationships while applying knowledge of product, logistics, production planning, and inventory management.

The role emphasizes responsiveness, accuracy, and collaboration with cross-functional teams to ensure customer satisfaction and timely fulfillment of orders in a

Qualifications

• 3+ years of customer service-related work experience in manufacturing environment or other industries
• 3 to 5 years of manufacturing industry experience
• High School diploma or G.E.D

Responsibilities

• Provide pricing, inventory availability and production schedule information to customers
• Track warehouse inventories and update customers on order status
• Run customized reports and share data with customers
• Review customer credit information to ensure necessary credit is established for customer orders
• Track order activity and alert appropriate staff of any potential delivery problems
• Suggest alternative products or services to meet customer needs when appropriate
• Support the development of corrective action plans to enable the Quality Manager to research and troubleshoot quality issues
• Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact
• Obtain pricing for services and materials required for the manufacturing of customer items that must be manufactured at a different facility

Skills

Customer-Oriented

Communication

Collaboration

Problem-Solving

Growth and Results Oriented

Organizational Skills

Education

High School Diploma or GED

Tools

Excel

Outlook

PowerPoint

AS/400

Job description

Smurfit Westrock in Murfreesboro, TN seeks a Customer Service Representative to act as the liaison between customers, sales, and operations. You will receive and process routine orders and inquiries, maintaining ongoing relationships while applying knowledge of product, logistics, production planning, and inventory management.

The role emphasizes responsiveness, accuracy, and collaboration with cross-functional teams to ensure customer satisfaction and timely fulfillment of orders in a