Senior Customer Service Lead: Cash & Donations

Goodwill Industries of Southern NJ and Philadelphia; Hamilton Township (NJ); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

Life insurance

Paid time off

Holidays PTO

Discounts

Credit Union

Voluntary Benefits

Mylo

Job summary

Goodwill Industries of Southern NJ and Philadelphia is seeking a team-oriented associate to manage register duties, encourage Round-Up donations, and help stock and maintain the sales floor in a bustling store environment in New Jersey.

The role includes cross-training as a Donation-Utility Associate and Barcoder, as well as learning opening/closing procedures and providing excellent customer service in a fast-paced setting.

Qualifications

• Customer Service: meet customer needs, resolve issues in a friendly and efficient manner.
• Honesty/Integrity: truthful and credible in the workplace.
• Reliability: dependable and trustworthy.
• Enthusiasm: bring energy to tasks.
• Accuracy: perform work accurately and thoroughly.
• English communication: ability to communicate and understand instructions in English.
• Flexible schedule: able to work nights, weekends, and long hours on short notice.
• Physical demands: meet the physical requirements of the position.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Process register transactions, handle money, count drawer, and request Round-Up donations.
• Aim for 40% Round-Up transaction average monthly.
• Stock and maintain sales floor with newly processed merchandise.
• Maintain clean, organized store and dressing rooms.
• Identify prices and use on-site manager for pricing guidance.
• Operate store systems, phones, and paging systems for announcements.

Job description

Goodwill Industries of Southern NJ and Philadelphia is seeking a team-oriented associate to manage register duties, encourage Round-Up donations, and help stock and maintain the sales floor in a bustling store environment in New Jersey.

The role includes cross-training as a Donation-Utility Associate and Barcoder, as well as learning opening/closing procedures and providing excellent customer service in a fast-paced setting.