Donation Center Lead — Customer Experience & Safety

Goodwill Industries of Southern New Jersey and Phi; Flemington (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Goodwill Industries of Southern New Jersey and Phi in Flemington, NJ is hiring for a full- or part-time position at $18.00 per hour. The role involves processing donations, assisting customers, and operating pallet jacks and forklifts. Cross-training as Barcoder and Processor Trainee supports personal growth and productivity.

Candidates must follow safety rules and maintain a clean, organized workspace. The job requires flexible hours, a strong emphasis on customer service, and adherence to

Qualifications

• Customer service experience and ability to resolve issues in a friendly manner.
• Reliability and dependability in a fast-paced store environment.
• Safety awareness to identify and correct unsafe conditions.
• Honesty and integrity in handling donor interactions and transactions.
• Accountability for actions and results.
• Ability to work under pressure and meet needs during busy times.
• Ability to pass a training certification class for double stacker.
• Enthusiastic attitude to engage donors and customers.
• High accuracy in labeling, packing and processing donations.
• Clear English communication and ability to follow instructions.

Responsibilities

• Follow all Goodwill policies and safety procedures.
• Accept donations from customers and provide a positive experience.
• Cross-train as Barcoder and Processor Trainee for growth.
• Label outgoing gaylords correctly and maintain organization.
• Assist customers with loading furniture or large items.
• Load/unload merchandise and operate pallet jack or forklift safely.
• Ensure safety rules and PPE usage, report injuries promptly.
• Maintain neat personal appearance and wear uniform.
• Attend regularly and perform other essential duties.

Skills

Customer Service

Reliability

Safety Awareness

Honesty/Integrity

Accountability

Working Under Pressure

Training Certification

Enthusiastic

Accuracy

English Communication

Flexible Schedule

Pallet Jack

Forklift

Tools

Pallet Jack

Forklift

Job description

Goodwill Industries of Southern New Jersey and Phi in Flemington, NJ is hiring for a full- or part-time position at $18.00 per hour. The role involves processing donations, assisting customers, and operating pallet jacks and forklifts. Cross-training as Barcoder and Processor Trainee supports personal growth and productivity.

Candidates must follow safety rules and maintain a clean, organized workspace. The job requires flexible hours, a strong emphasis on customer service, and adherence to