Field Technician

Henkel; Elk Grove Township (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Work-Life Balance

401k Matching

Employee share plan

Performance bonus

Service awards

Student loan reimbursement

Parental leave

Fertility support

Adoption & surrogacy reimbursement

Childcare discounts

Education reimbursement

Career growth opportunities

Job summary

Henkel is seeking a Field Service professional to advise customers on adhesive solutions, demonstrate products, and troubleshoot issues on-site or remotely. The role involves coordinating with sales and technical teams, conducting technical visits, and training customers and field staff to ensure optimal application performance.

The position emphasizes driving customer value, leveraging digital tools, and contributing to continuous improvement initiatives within an on-site Illinois operation.

Qualifications

• Valid driver's license with a clean record
• Ability to troubleshoot technically for on-site or phone
• Willingness to participate in on-call rotation including holidays
• Experience using digital tools and business systems to support field service
• Knowledge of lean management and continuous improvement principles
• Strong organizational and problem-solving skills for project coordination
• Ability to develop and deliver technical training and coaching
• Collaborative mindset across operations, sales and marketing
• Customer-focused approach delivering safe, efficient solutions

Responsibilities

• Recommend products, demonstrations and troubleshooting for customers
• Consult customers on value-driven solutions
• Perform technical visits with documentation in the CRM and LIM systems
• Work with application equipment to enhance adhesive-related processes
• Leverage feedback to optimize customer service and identify new sales opportunities
• Report quality issues to CCMS/CAPRIS
• Drive customer experience via automated and remote interactions
• Identify opportunities for value creation using remote tools (AR, VR)
• May supervise lab work for samples and report results to customers
• Provide technical training for field sales and customers
• Coordinate with sales, marketing, PD, innovation and cross accounts; share learnings across accounts

Skills

Driver's license

Technical troubleshooting

On-call support

Digital tools

Lean management

Project coordination

Training & coaching

Cross-functional collaboration

Customer focus

Tools

CRM

LIM system

Job description

About this Position

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting‑edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future‑led businesses, all to leave your mark for more sustainable growth.

This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings

Dare to learn new skills, advance inyour career and make an impact at Henkel.

What you´ll do

• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers
• Consult customers on solutions generating value for their use cases
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation in the CRM tool and the LIM system
• Work with application equipment to provide solutions to enhance customer adhesive related processes
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities for sales colleagues
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS/CAPRIS)
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools (e.g. AR, VR)
• May supervise the laboratory work (incl. prioritization) for samples coming from customers, and report technical results to customers
• Responsible for products application / technical training and coaching of field sales forces and customers
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team membersPromote internally SBU innovations and best learnings cross accounts

What makes you a good fit

• Valid driver's license with a clean driving record and ability to safely operate company vehicles, including Non-CDL Class C vehicles.
• Ability to provide technical troubleshooting and customer support, both on-site and over the phone.
• Willingness to participate in an on-call rotation, including occasional holiday support when required.
• Experience using digital tools and business systems to support field service, customer interactions, and operational activities.
• Knowledge of lean management principles, operational processes, and continuous improvement practices.
• Strong organizational and problem‑solving skills with experience in project coordination, quality management, and risk assessment.
• Ability to develop and deliver technical training and coaching for customers and internal teams.
• Collaborative mindset with the ability to work effectively across operations, sales, marketing, and technical teams.
• Customer‑focused approach with a commitment to delivering safe, efficient, and value‑driven solutions.

Some benefits of joining Henkel

• Health Insurance: affordableplans for medical, dental, vision and wellbeing starting on day 1
• Work-Life Balance: Paid time offincluding sick, vacation, holiday and volunteer time, flexible & hybridwork policies (depending on role), and vacation buy / sell program
• Financial: 401k matching,employee share plan with voluntary investment and Henkel matching shares,annual performance bonus, service awards and student loan reimbursement
• Family Support: 12-week genderneutral parental leave (up to 20 weeks for parents giving birth), fertilitysupport, adoption & surrogacy reimbursement, discounted child and elderlycare, and scholarships
• Career Growth: diverse nationaland international growth opportunities, access to thousands of skillsdevelopment courses, and tuition reimbursement

The salary rangefor this role is $65,000.00 and $75,000.00. This range represents the good‑faith minimumand maximum wages the Company reasonably expects to offer for this role at thetime of posting. In addition to base salary, this position may be eligiblefor incentive pay or other forms of compensation, as applicable. TheCompany also offers a comprehensive benefits package as described above. Actualcompensation will be based on factors such as the candidate’s skills,experience, education, training, and work location. This posting is intended tocomply with all applicable state and local pay transparency laws.

At Henkel, wecome from a broad range of backgrounds, perspectives, and life experiences. Webelieve the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard torace, color, religion, sex, age, national origin, disability, veteran status,genetic information, and other legally protected categories.