Customer Service Specialist - 1 year FTC

Henkel; United States; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Global wellbeing standards

Gender-neutral parental leave

Employee share plan

Job summary

Henkel is seeking an Intercompany Specialist to manage orders end-to-end for Henkel Affiliates, coordinating export documentation and liaising with logistics and customer service teams. The role emphasizes proactive problem-solving, accurate administration, and continuous improvement to support excellent customer experiences.

A background in customer service and familiarity with SAP and Salesforce Cloud are preferred.

Qualifications

• Experience in a customer service role.
• Strong problem solving and communication skills.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Proactive order management from creation to invoicing for Henkel Affiliate orders.
• Coordinate with regional logistics to meet export documentation and requirements.
• Collaborate with Customer Service Support, Supply & Stock, and Supply Planning to ensure replenishment service levels.
• Manage end-to-end orders to deliver strong customer experience.
• Participate in claims management and continuous improvement initiatives.
• Monitor returns and debit/credit notes and resolve escalations under pressure.
• Ensure SHE objectives are met in compliance with regulations.

Skills

Customer service experience

Problem solving

Communication skills

Organization

Tools

SAP

Salesforce Service Cloud

Job description

About this Position

Join us as an Intercompany Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:

What you’ll do

• Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues.
• Liaise with the regional logistics teams to ensure all export documentation and export requirements are met.
• Liaise regularly with other functions such as Customer Service Support, Supply & Stock, and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates.
• End to end order management to ensure excellent Customer Experience.
• Involvement in Claims Management.
• Support continuous improvement initiatives.
• Monitoring of returns and credit / debit Notes.
• Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer).
• Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.

What makes you a good fit

• Experience gained from working within a previous Customer Service role.
• An understanding of export logistics processes.
• Knowledge of DG (dangerous goods) relating to logistics & shipping would also be beneficial.
• Good administration and IT skills with experience of using SAP.
• Experience with Service Cloud’s e.g., Sales Force.
• Excellent problem solving and communication skills.
• Excellent organisation and prioritising skills.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Performance bonus / incentives
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
• Annual Leave: 27 days plus 8 Bank Holidays
• Celebration vouchers At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.