Senior Customer Service & ERP Specialist

MiTek Industries; Tolleson (AZ); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Time Off

13 annual holidays

Volunteer time off

Day One Medical/Rx, Dental and Vision

Parent/Family benefits

Tuition reimbursement

401(k) matching and profit sharing

Disability and life insurance

Job summary

MiTek Industries is seeking an experienced customer service professional to manage complex orders and provide proactive support across departments. You will handle inquiries via phone, email, SAP, and Salesforce, ensuring accurate order processing and timely resolution.

The role requires strong analytical skills and the ability to balance priorities in a fast paced manufacturing environment. The ideal candidate has 2+ years in customer service with SAP and Salesforce experience and a background

Qualifications

• High School/GED required.
• Associates degree preferred.
• 2+ years of related customer service experience required.
• 2+ years SAP (ERP) and Salesforce (CRM) experience required.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage competing priorities with minimal supervision.
• Demonstrated ability to collaborate across multiple departments.
• Excellent verbal and written communication skills.
• Construction, manufacturing, or building products knowledge preferred.

Responsibilities

• Manage customer inquiries, orders, and issue resolution via phone, email, Salesforce, and other channels.
• Process, modify, and monitor customer orders in SAP with accuracy and timely execution.
• Investigate and resolve questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.
• Analyze information across SAP, Salesforce, and other systems to identify root causes and resolutions.
• Resolve invoicing, shipping, availability, order execution, returns, credits, and debits issues.
• Coordinate with internal teams to resolve customer and operational issues.
• Escalate customer concerns and drive timely resolutions.
• Proactively communicate delays, backorders, service interruptions, and timelines.
• Prepare and manage quotes for custom products with internal team collaboration.
• Develop knowledge of custom products, applications, and technical information.

Skills

Customer service

Analytical thinking

Prioritization

Verbal and written communication

Team collaboration

Education

High School/GED

Associate degree

Tools

SAP

Salesforce

Job description

MiTek Industries is seeking an experienced customer service professional to manage complex orders and provide proactive support across departments. You will handle inquiries via phone, email, SAP, and Salesforce, ensuring accurate order processing and timely resolution.

The role requires strong analytical skills and the ability to balance priorities in a fast paced manufacturing environment. The ideal candidate has 2+ years in customer service with SAP and Salesforce experience and a background