Senior Customer Service & Dispatch Coordinator

Washington Generators; Kent (WA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid vacation, sick time, and holidays

Advancement opportunities

Job summary

Washington Generators, serving the Pacific Northwest for 16+ years, is seeking a Senior Customer Service Representative to be the first point of contact for customers. You will answer incoming calls, schedule service maintenance and commercial service agreements, and book sales appointments for our Sales Consultants.

This role requires excellent communication and multi-line phone experience, with English proficiency; Spanish a plus.

Qualifications

• 5+ years of customer service experience.
• Home service experience preferred (HVAC, plumbing, electrical).
• Friendly, outgoing demeanor with strong professional phone skills.
• Experience with multi-line phone systems.
• Clear written and verbal communication in English; Spanish a plus.

Responsibilities

• Answer incoming calls and direct them to the appropriate team member.
• Coordinate Service Titan Dispatch Board.
• Schedule service maintenance, commercial service agreements, and sales consultant appointments.
• Enter and update work order and registration information in our system.
• Provide customers with accurate information about appointments, services, and company details.
• Support filter sales during customer calls.
• Complete general administrative tasks as assigned.

Skills

Customer service

Phone skills

Written and verbal communication

English proficiency

Spanish proficiency

Tools

Word

Excel

Outlook

Job description

Washington Generators, serving the Pacific Northwest for 16+ years, is seeking a Senior Customer Service Representative to be the first point of contact for customers. You will answer incoming calls, schedule service maintenance and commercial service agreements, and book sales appointments for our Sales Consultants.

This role requires excellent communication and multi-line phone experience, with English proficiency; Spanish a plus.