Senior Customer Quality & PPAP Specialist

ADP, Inc.; Jackson (MI); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account

Flexible Spending Account

401(k)

401(k) Matching

Professional Development

Referral Program

Paid Training

On The Job Training

Employee Assistance Program

Tuition Reimbursement

Job summary

Technique, a Michigan-based precision manufacturer, seeks a Customer Quality Specialist to lead Caterpillar portal communications and quality liaison activities at the Jackson, MI facility. You will own quality documents, PPAP in ETQ Reliance, and supplier performance evaluations, coordinating closely with Sales and Estimating to align requirements.

The ideal candidate has 5+ years in quality labs, PPAP experience with CAT or similar OEM, and strong GD&T/CMM/metrology skills, with a proven track

Qualifications

• Bachelor's degree in Engineering, Manufacturing, or Quality preferred; equivalent experience considered.
• ASQ CQE, CQA, or Six Sigma Green/Black Belt certification preferred.
• 5+ years of hands-on quality lab experience: dimensional inspection, GD&T, CMM/metrology, capability studies (Cpk/Ppk), and gage R&R.
• Direct PPAP execution experience, preferably to Caterpillar, Cummins, John Deere, or an IATF 16949 automotive OEM.
• Direct experience with Caterpillar ETQ Reliance portal: PPAP submissions, NCM/SAR responses, and scorecard interactions.
• Working knowledge of ETQ Reliance or comparable enterprise QMS (Pilgrim, MasterControl, Veeva).
• Familiarity with GD&T, blueprint reading, and Caterpillar Engineering Standard structure.
• Demonstrated experience leading 8D/RCCA/CAR responses.
• Ability to move between shop floor, customer video calls, and internal commercial reviews in the same day.
• Prior experience in supplier quality, customer quality, or program management at a tier-1 OEM supplier preferred.
• Prior experience inside a Caterpillar SQEP-certified supplier (Bronze, Silver, Gold, or Platinum) preferred.
• Familiarity with heavy-equipment, off-highway, or power-generation end markets preferred.

Responsibilities

• Own portal communication and quality liaison – Caterpillar portal and ETQ Reliance interactions.
• Maintain Caterpillar quality documents – control plans, inspection criteria, PFMEAs, submission packages.
• Manage supplier performance evaluations and follow-through on actions.
• Support Estimating and Sales with Caterpillar-specific requirements and library.
• Connect Caterpillar to internal expertise across Engineering, Quality, Operations, and Supply Chain.
• Identify business opportunities and surface programs or scope expansions for CAT.
• Manage quality flow-down and interpretation of Caterpillar specs across internal docs.
• Execute PPAP in ETQ Reliance for each Caterpillar part and coordinate cross-functional inputs.
• Lead corrective actions end-to-end with RCCA depth and 8D closure for Caterpillar issues.
• Own Caterpillar PPM management and track defect rates to improve scorecards.
• Coordinate Caterpillar audits/site visits and respond to findings.
• Drive the SQEP scorecard and roadmap with weekly reviews and risk reporting.

Skills

Quality lab experience

Dimensional inspection

GD&T application

CMM/metrology

Capability studies

Gage R&R

PPAP execution

ETQ Reliance

8D/RCCA/CAR

Cross-functional collaboration

Education

Bachelor's degree in Engineering/Manufacturing/Quality

ASQ CQE/CQA or Six Sigma Belt

Tools

ETQ Reliance

Pilgrim/MasterControl/Veeva

Job description

Technique, a Michigan-based precision manufacturer, seeks a Customer Quality Specialist to lead Caterpillar portal communications and quality liaison activities at the Jackson, MI facility. You will own quality documents, PPAP in ETQ Reliance, and supplier performance evaluations, coordinating closely with Sales and Estimating to align requirements.

The ideal candidate has 5+ years in quality labs, PPAP experience with CAT or similar OEM, and strong GD&T/CMM/metrology skills, with a proven track