Customer Quality Manager: Elevate Client Experience

Panelmatic-Inc.-1; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

HSA

401(k) match

Educational reimbursement

Paid time off

Career advancement opportunities

Job summary

Panelmatic, Inc. is seeking a detail-oriented Customer Quality Manager to lead the customer quality function across project lifecycles, interfacing with engineering, project management, quality and production teams.

Responsibilities include owning warranty processes, driving root-cause analysis, and delivering proactive improvements while upholding ISO-9001 standards and a strong customer focus.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, Quality, or related field preferred.
• 5+ years in customer quality, customer service, warranty administration, project management, quality, operations, or related industrial environment.
• Experience across multiple functions and managing escalations and warranty issues in fast-paced settings.
• Experience with electrical manufacturing, power distribution equipment, switchgear, or engineered-to-order products preferred.
• Proficient in reading technical drawings and using measurement/testing equipment.

Responsibilities

• Serve as primary point of contact for customer concerns, inquiries, complaints, warranty claims, and service-related issues, ensuring timely and professional responses.
• Develop relationships with customers to understand expectations and improve satisfaction.
• Coordinate cross-functional teams to resolve quality-related issues involving engineering, schedule, documentation, delivery, installation, and field service.
• Manage warranty processes, including claims evaluation, investigation coordination, and timely closure.
• Track warranty costs and field issues; work with Quality, Engineering, and Operations to identify root causes and preventive actions.
• Own customer complaints and escalations through resolution with root-cause analysis and corrective actions.

Skills

Customer quality

Quality management

Cross-functional collaboration

Warranty administration

Project management

Analytical skills

Communication

Reading engineering drawings

Education

Bachelor’s degree in Business/Engineering/Operations/Quality

Tools

ERP systems

Measurement equipment

QMS software

Job description

Panelmatic, Inc. is seeking a detail-oriented Customer Quality Manager to lead the customer quality function across project lifecycles, interfacing with engineering, project management, quality and production teams.

Responsibilities include owning warranty processes, driving root-cause analysis, and delivering proactive improvements while upholding ISO-9001 standards and a strong customer focus.