Senior Customer Quality Leader, High-Speed Interconnects

Amphenol Communications Solutions; Santa Clara (CA); On-site; USD 100,000 - 189,000; Full time

Job summary

Amphenol Communications Solutions is seeking a Customer Quality Manager to lead quality for HSIO CN. The role focuses on ensuring customer satisfaction through effective QA for new products and existing production, with frequent interaction across internal teams and customers in the Santa Clara area.

The candidate will analyze data, manage corrective actions, and drive improvements in collaboration with engineering, operations, and supply chain. Travel up to 50% is required.

Qualifications

• 5+ years of manufacturing operations experience.
• Quality management experience with supervisory/leadership responsibilities.
• Formal quality programs expertise (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt preferred.
• Understanding of GD&T and product documentation.
• Semiconductor and interconnect industry manufacturing knowledge.
• Strong communication and customer interface skills.

Responsibilities

• Manage product and process quality for new and legacy production to meet customer metrics.
• Be primary customer contact for quality concerns and improvement plans.
• Lead cross-functional efforts to address and resolve quality issues.
• Drive customer quality communications and presentations.
• Analyze quality data with site engineers to drive improvements.
• Oversee customer quality requirements via reviews and phase gates.
• Support BU leadership with monthly quality metrics and initiatives.
• Develop and deliver quality training for customers and programs.
• Assess quality events at OEM/CM facilities.
• Travel up to 50%.

Skills

Quality management

DMAIC & 8D

Six Sigma belt

GD&T

Customer interface

Leadership

Communication

Education

BS in Engineering or equivalent

Job description

Amphenol Communications Solutions is seeking a Customer Quality Manager to lead quality for HSIO CN. The role focuses on ensuring customer satisfaction through effective QA for new products and existing production, with frequent interaction across internal teams and customers in the Santa Clara area.

The candidate will analyze data, manage corrective actions, and drive improvements in collaboration with engineering, operations, and supply chain. Travel up to 50% is required.