Customer Quality Manager

Amphenol Communications Solutions; Santa Clara (CA); On-site; USD 100,000 - 189,000; Full time

Job summary

Amphenol Communications Solutions is seeking a Customer Quality Manager to lead quality for HSIO CN. The role focuses on ensuring customer satisfaction through effective QA for new products and existing production, with frequent interaction across internal teams and customers in the Santa Clara area.

The candidate will analyze data, manage corrective actions, and drive improvements in collaboration with engineering, operations, and supply chain. Travel up to 50% is required.

Qualifications

• 5+ years of manufacturing operations experience.
• Quality management experience with supervisory/leadership responsibilities.
• Formal quality programs expertise (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt preferred.
• Understanding of GD&T and product documentation.
• Semiconductor and interconnect industry manufacturing knowledge.
• Strong communication and customer interface skills.

Responsibilities

• Manage product and process quality for new and legacy production to meet customer metrics.
• Be primary customer contact for quality concerns and improvement plans.
• Lead cross-functional efforts to address and resolve quality issues.
• Drive customer quality communications and presentations.
• Analyze quality data with site engineers to drive improvements.
• Oversee customer quality requirements via reviews and phase gates.
• Support BU leadership with monthly quality metrics and initiatives.
• Develop and deliver quality training for customers and programs.
• Assess quality events at OEM/CM facilities.
• Travel up to 50%.

Skills

Quality management

DMAIC & 8D

Six Sigma belt

GD&T

Customer interface

Leadership

Communication

Education

BS in Engineering or equivalent

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Customer Quality Manager- HSIO CN

Location: Santa Clara, CA

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We are currently seeking a Customer Quality Manager to join our team. The position will be located in Santa Clara, California and will require a high level of direct customer interaction.

Responsibilities

• Manage product and process quality, with a primary focus on new product introduction as well as legacy volume production, to meet customer satisfaction and business unit metrics.
• Responsible for managing all quality related aspects of customer relationships, including corrective action processes.
  • This person will be the primary contact for customers regarding quality concerns and the required improvement plans that Amphenol needs to drive to address those concerns.
  • Lead efforts to address and resolve customer quality issues in collaboration with internal teams.
  • Drive customer quality related communication and presentations.
• Monitor and analyze quality related data with site level quality engineers or quality managers and make recommendations for improvement activities at all manufacturing locations, driving measurable results aligned to business level goals.
• Manage customer quality requirements through documentation review, process capability/control review with manufacturing locations, and participating in development engineering phase gate management review activities.
• Responsible for business unit level customer quality metrics and improvement initiatives; involves monthly reporting and review with the BU leadership team.
• Develop and implement quality training initiatives for customers and their respective programs.
• Perform initial and ongoing assessment of quality events at OEM / CM facilities as required
• Travel up to 50%

Qualifications

• BS in Engineering, or an equivalent mix of education and experience.
• 5+ years of experience in manufacturing operations.
• Quality management experience with strong supervisory and leadership skills.
• Working knowledge and proven leadership in continuous improvement activities and formal quality management programs (DMAIC and 8D).
• Six Sigma Green Belt or Black Belt (preferred).
• Understanding of product documentation and technical drawings with emphasis on GD&T.
• Knowledgeable in semiconductor and interconnect industry manufacturing processes and standards
• Good communication and customer interface skills.

The base salary range for this position is $100,000 - $189,260. In determining rate of pay, Amphenol considers a variety of nondiscriminatory factors, including but not limited to geographic location, relevant industry experience, qualifications, skills, and education. It would be rare for an individual to be hired at or near the top of the range for a given role. Base salary is one facet of Amphenol’s total rewards package which includes participation in our comprehensive benefits program with medical, dental, and vision benefits effective day 1, vacation, sick leave, personal days, paid holidays, life insurance, short/long term disability, and matching 401K.

Amphenol Corporation is proud of our reputation as an excellent employer. Our main focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin

For additional company information please visit our website at https://www.amphenol-cs.com/

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/