Customer Quality Engineer

Amphenol Communications Solutions; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Amphenol Communications Solutions is seeking a Customer Quality Engineer to serve as the primary technical interface between customers and internal teams. You will lead issue resolution, drive CAPAs, analyze data for trends, and champion VoC to reduce defects and protect our market reputation.

You will collaborate with Design/Engineering, Manufacturing, and Supplier Quality to prevent recurrence, maintain risk artifacts, and manage SLAs.

Qualifications

• Bachelor's degree in Engineering or closely related field.
• 37+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA.
• Expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making.
• Strong communication skills to engage customers credibly and influence cross-functional teams.
• Proficiency with quality/statistical tools (Minitab/JMP, Excel/Power Query); familiarity with Power BI/Tableau is a plus.

Responsibilities

• Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions.
• Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects.
• Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys.
• Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations.
• Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks).
• Define and track SLAs/SLOs for response and resolution; elevate risks early.
• Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality.
• Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments.
• Manufacturing/Hardware - SPC, MSA/Gage R&R; support first-article inspections and process validations.
• Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards.
• Identify and prioritize systemic improvements that reduce variation, cycle time, and COPQ.
• Collaborate with Supplier Quality on supplier-caused issues impacting customers; ensure closed-loop CAPA.
• Lead Gemba walks and introduce 5S methods; train and lead on Six Sigma methods using DMAIC.

Skills

Quality engineering

Root cause analysis

Customer facing

CAPA management

Data-driven decisions

Statistical tools

Education

Bachelor's degree in Engineering

Tools

Minitab/JMP

Excel/Power Query

Power BI/Tableau

Salesforce/Service Cloud

JIRA

Job description

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.

Position: Customer Quality Engineer

Location: Houston, TX & Guadalajara, MX

Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors for the Telecom/Datacom market (Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs globally. We have design, sales, and manufacturing locations globally and are currently seeking a Customer Quality Engineer to join our Cable Backplane Solutions team located in Houston, TX or Guadalajara, MX.

Responsibilities

We're hiring a Customer Quality Engineer (CQE) to be the primary technical interface between our customers and internal teams on all product quality topics. You'll lead customer issue resolution, drive corrective and preventive actions, analyze data to spot trends, and champion the Voice of the Customer (VoC) across design, manufacturing/operations, and support. Your work reduces defects and escapes, improves customer satisfaction, and protects our reputation in market.

• Customer Advocacy & Communication
  • Serve as the customer-facing owner for quality topics, ensuring timely, clear, and professional updates on issues, risks, and resolutions.
  • Translate customer feedback (VoC) into actionable requirements, defect reports, and improvement projects.
  • Manage customer portals/scorecards, track performance, and coordinate responses to audits and surveys.
• Issue Management & Root Cause
  • Lead structured problem solving (8D, 5 Whys, Ishikawa/Fishbone, DMAIC) for customer complaints, field returns, and escalations.
  • Own CAPA lifecycle (containment, root cause verification, corrective & preventive actions, effectiveness checks).
  • Define and track SLAs/SLOs for response and resolution; elevate risks early.
• Quality Planning & Risk Control
  • Partner with Design/Engineering, Manufacturing/Operations, and Supplier Quality to prevent recurrence and design in quality.
  • Maintain risk artifacts (e.g., FMEA, Control Plans, APQP); ensure change control and deviation/waiver handling reflect customer commitments.
  • Manufacturing/Hardware - SPC, MSA/Gage R&R; support first-article inspections and process validations.
• Data, Metrics & Continuous Improvement
  • Build and maintain dashboards for DPPM/PPM, defects per release, complaint rate, escape rate, turnaround times, warranty/return trends, and customer scorecards.
  • Identify and prioritize systemic improvements that reduce variation, cycle time, and cost of poor quality (COPQ).
  • Collaborate with Supplier Quality on supplier-caused issues impacting customers; ensure closed-loop corrective action.
  • Compliance & Audits (as applicable)
  • Lead Gemba walks and introduce 5S methods
  • Train and lead on Six Sigma methods and practices using the DMAIC structure.

Qualifications

Must-Have

• Bachelor's degree in Engineering (Mechanical, Industrial, Manufacturing, Electrical, Quality) or closely related field; or equivalent experience.
• 37+ years in quality engineering or customer-facing technical roles with direct ownership of escalations and CAPA.
• Demonstrated expertise in root cause analysis (8D, 5 Whys, Ishikawa), corrective actions, and data-driven decision making.
• Strong communication skills able to engage customers credibly, synthesize technical detail, and influence cross-functional teams.
• Proficiency with quality/statistical tools (e.g., Minitab/JMP, Excel/Power Query; familiarity with Power BI/Tableau is a plus).

Nice-to-Have

• ASQ CQE, Six Sigma Green/Black Belt, or Certified Internal Auditor (ISO 9001).
• Experience with APQP, PPAP, FMEA, Control Plans, SPC, and MSA (manufacturing) or with incident postmortems, SLAs/SLOs, defect triage, and telemetry/observability (software).
• Familiarity with customer portals and enterprise systems (e.g., Salesforce/Service Cloud, ServiceNow, JIRA).
• Knowledge of GD&T, metrology/CMM, tolerance analysis, reliability testing, and field failure analysis (FA).

Attributes for Success

• Customer-first mindset with excellent follow-through and accountability.
• Analytical, organized, and calm under pressure; skilled at prioritizing multiple issues.
• Confident facilitator able to align cross-functional teams on corrective plans and timelines.

Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.

Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/