Senior Customer Quality Engineer (RMA)

Nutanix; San Diego (CA); On-site; USD 135,000 - 202,000; Full time

Job summary

Qualcomm Technologies, Inc. seeks a Customer Quality Engineer (CQE) / RMA Engineer to own customer quality issues related to RMAs.

You will lead evaluations with cross-functional teams across Design, Product Test Engineering, Manufacturing and Supply Chain to identify root causes and implement corrective actions. Responsibilities include coordinating with customers, performing system- and device-level debugging using ATE, X-ray, CSAM, IV curves, and bench testing, and driving improvements to

Qualifications

• Minimum 10 years in hardware quality or related role.
• Experience with digital SoC or semiconductor products.
• Strong problem-solving and statistical analysis skills.
• Experience with reliability methodologies and root-cause investigation.

Responsibilities

• Lead/coordinate major customer quality issues to resolution.
• Perform device/system level evaluations using ATE, XRAY, CSAM, IV curves and bench tests.
• Act as conduit between customer, product core team and CQE branch; define and drive corrective actions.
• Track actions, schedules and owners to maintain RMA analysis cycle time.
• Prepare weekly, monthly, and quarterly progress reports and update customers on status.

Skills

CQE practices

RMA processes

multi-team coordination

root-cause analysis

Education

B.S. in Electrical Engineering

Tools

ATE

X-ray

CSAM

IV curve analysis

Job description

Qualcomm Technologies, Inc. seeks a Customer Quality Engineer (CQE) / RMA Engineer to own customer quality issues related to RMAs.

You will lead evaluations with cross-functional teams across Design, Product Test Engineering, Manufacturing and Supply Chain to identify root causes and implement corrective actions. Responsibilities include coordinating with customers, performing system- and device-level debugging using ATE, X-ray, CSAM, IV curves, and bench testing, and driving improvements to