Customer Quality Engineer: Lead Issue Resolution & Quality

Marathon Electric – Motors and Generators

Town of Wausau (WI)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Marathon Electric – Motors and Generators in Wausau, WI, is seeking a Customer Quality Engineer to be the primary contact for customer quality concerns and warranty issues. You will lead issue resolution, containment actions, and cross-functional investigations to prevent recurrence.

Collaboration with engineering, manufacturing, supply chain, and product management is essential for timely, effective solutions.

Qualifications

Strong customer communication and relationship management skills.
Ability to manage multiple priorities and projects simultaneously.
Experience leading root cause analysis and corrective action activities.
Willingness to travel occasionally to customer locations and manufacturing facilities.

Responsibilities

Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems.
Lead customer issue management from initial notification through final resolution and closure.
Coordinate and drive immediate containment actions to protect customers and minimize business impact.
Direct root cause investigations utilizing structured problem-solving methodologies (8D, 5 Why, Fishbone, FMEA).
Work with multiple Marathon Generators facilities to develop, implement, and verify corrective and preventive actions.
Provide timely communication and status updates to customers, sales teams, service teams, and leadership.
Analyze quality trends and field data to identify systemic improvement opportunities.
Travel occasionally to customer locations and manufacturing facilities as required.