Customer Quality Engineer: Lead Issue Resolution

WEG Company; Town of Wausau, Northern (WI, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Marathon Generators, part of the WEG Group, is seeking a Customer Quality Engineer to act as the primary point of contact for customer quality concerns in the Wausau, WI area. The role involves leading containment actions, coordinating investigations across manufacturing facilities, and ensuring effective corrective actions to prevent recurrence.

You will work with customers, manufacturing operations, quality teams, engineering, supply chain, and product management to deliver timely solutions

Qualifications

• Bachelor's degree in an engineering or related technical discipline.
• Minimum 3 years in quality engineering, manufacturing engineering, or a customer quality role.
• Experience leading root cause analysis and corrective action activities.
• Strong customer communication and relationship management skills.
• Willingness to travel occasionally to customer locations and manufacturing facilities.

Responsibilities

• Serve as the primary customer-facing quality representative for product quality concerns, warranty issues, and field performance problems.
• Lead customer issue management from initial notification through final resolution and closure.
• Coordinate and drive immediate containment actions to protect customers and minimize business impact.
• Direct root cause investigations using structured problem-solving methodologies (e.g., 8D, 5 Why, Fishbone, FMEA).
• Collaborate with multiple facilities to develop, implement, and verify corrective and preventive actions.
• Provide timely communication and status updates to customers, sales teams, service teams, and leadership.
• Analyze quality trends, customer complaints, warranty data, and field performance metrics for systemic improvements.
• Support customer visits, audits, and quality reviews as required.
• Collaborate with Engineering, Manufacturing, Supply Chain, and Supplier Quality to resolve cross-functional quality concerns.
• Participate in continuous improvement initiatives focused on reducing defects and improving customer satisfaction.

Skills

Customer communication

Analytical skills

Problem solving

Prioritization

Willingness to travel

Education

Bachelor's degree in Engineering/Quality Management/Manufacturing/Industrial Engineering

Tools

Statistical analysis

ISO 9001 knowledge

Job description

Marathon Generators, part of the WEG Group, is seeking a Customer Quality Engineer to act as the primary point of contact for customer quality concerns in the Wausau, WI area. The role involves leading containment actions, coordinating investigations across manufacturing facilities, and ensuring effective corrective actions to prevent recurrence.

You will work with customers, manufacturing operations, quality teams, engineering, supply chain, and product management to deliver timely solutions