Senior Customer Quality Engineer: Lead Quality Improvement

Generac; Sussex (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Generac is seeking a Senior Customer Quality Engineer in Sussex, WI to collaborate with cross-functional teams and uphold product quality from development through end-of-life.

You will lead quality initiatives, respond urgently to customer inquiries, manage audits, and drive continuous improvement using APQP/PPAP, ISO standards and Lean methodologies across manufacturing, supplier quality and service engineering.

Qualifications

• Bachelor's degree in Engineering required.
• 5 years of quality in a manufacturing environment.
• Experience with continuous improvement tool sets.

Responsibilities

• Owns customer quality topics for assigned accounts.
• Lead containment and rapid resolution with cross-functional teams.
• Drive continuous improvement with manufacturing and supplier quality.
• Lead internal product audits and nonconformance resolution.
• Support APQP/PPAP and qualification of manufacturing processes.
• Gather data, identify trends, and lead cross-functional A3 projects.

Skills

Quality management

APQP/PPAP

ISO knowledge

Problem solving

Lean principles

Cross-functional

MS Office

Education

Bachelor's Degree in Engineering

Tools

SAP

MS Office

Job description

Generac is seeking a Senior Customer Quality Engineer in Sussex, WI to collaborate with cross-functional teams and uphold product quality from development through end-of-life.

You will lead quality initiatives, respond urgently to customer inquiries, manage audits, and drive continuous improvement using APQP/PPAP, ISO standards and Lean methodologies across manufacturing, supplier quality and service engineering.