Senior Customer Quality Engineer – On-site Milpitas

SanDisk; Milpitas (CA); On-site; USD 148,000 - 251,000; Full time

Job summary

SanDisk is seeking a Customer Quality Engineer in Milpitas, CA, on-site. You will lead cross-functional efforts to resolve complex customer issues, drive quality improvements, and own end-to-end resolution processes for sustaining initiatives.

The role requires 8+ years in engineering with quality/reliability experience, strong communication skills, and a proven track record managing customer escalations in a semiconductor environment.

Qualifications

• Bachelor's degree in Engineering required.
• 8+ years of engineering experience with quality/reliability focus.
• Knowledge of 8D problem-solving methodology.

Responsibilities

• Collaborate with design/firmware, assembly and testing teams to resolve customer issues.
• Lead rapid response initiatives to address strategic customer issues with timely closure.
• Establish and monitor KPIs for strategic customer quality.
• Strengthen relationships with strategic customers as a trusted partner.
• Implement quality improvements to meet PPM and cycle-time targets.
• Manage customer escalations and develop closure strategies.
• Document and share lessons learned from new and sustaining initiatives.
• Own end-to-end sustaining customer issue resolution process.
• Monitor customer integration and field performance data.
• Participate in QBRs, audits and quality initiatives.

Skills

Analytical skills

Cross-functional collaboration

Verbal & written communication

Leadership

Education

Bachelor of Science in Engineering

Job description

SanDisk is seeking a Customer Quality Engineer in Milpitas, CA, on-site. You will lead cross-functional efforts to resolve complex customer issues, drive quality improvements, and own end-to-end resolution processes for sustaining initiatives.

The role requires 8+ years in engineering with quality/reliability experience, strong communication skills, and a proven track record managing customer escalations in a semiconductor environment.