Senior Customer Quality Engineer – Automotive, Onsite

American Axle & Mfg., Inc.; Mebane (NC); Sur place; USD 100 000 - 140 000; Plein temps

Résumé du poste

Dauch Corporation is seeking a Senior Advanced Quality Engineer to lead customer quality initiatives in Mebane, NC, onsite. You will be the primary customer contact, translating requirements and driving improvement plans across locations and functions to meet voice of the customer targets.

The role emphasizes APQP, change management, zero mileage, warranty service, data-driven decision making, and cross-functional collaboration to sustain quality improvements and KPI attainment.

Qualifications

• Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or related field.
• 8+ years of relevant Quality experience within the automotive industry.
• Excellent verbal and written communication skills.

Responsabilités

• Acts as the conscious voice of the customer within the organization, acting as the customer representative on all related activities.
• Ensures customer specific systems (APQP, change management, zero mileage, warranty service, etc.) and performance requirements are understood and communicated within the organization.
• Assures customer satisfaction by monitoring and communicating current customer performance data and ensure alignment with internal reporting.
• Holds regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements.
• Clarifies the customer's requirements and assists in conducting interviews with potential customers to collect client requirements, making detailed notes.
• Provides exceptional service to customers to encourage continued use of the organization's products/services.
• Develops and executes a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs).
• Leads escalated problem-solving using CSR (6 sigma, Shainin Red X, KT, etc.) and communicates findings effectively to leadership.
• Undertakes training when identified to improve business capability and allow for changes in technology and quality requirements.
• Monitors customer B2B portal data and highlights potential issues to leadership.
• Uses structured problem-solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic.
• Consolidates customer B2B portal data and summarizes main issues/actions as part of plant Quality reporting and uses monthly voice of customer reports to drive improvements within the scope of the plant.

Connaissances

Communication skills

Formation

Bachelor's Degree in Mechanical Engineering or Industrial Engineering

Outils

Six Sigma

Shainin Red X

Description du poste

Dauch Corporation is seeking a Senior Advanced Quality Engineer to lead customer quality initiatives in Mebane, NC, onsite. You will be the primary customer contact, translating requirements and driving improvement plans across locations and functions to meet voice of the customer targets.

The role emphasizes APQP, change management, zero mileage, warranty service, data-driven decision making, and cross-functional collaboration to sustain quality improvements and KPI attainment.