Senior Customer Operations Leader - Logistics Growth

ROAR Logistics; Buffalo (NY); On-site; USD 53,000 - 72,000; Full time

Job summary

ROAR Logistics, Inc. seeks a Senior Customer Operations Representative to lead customer acquisition, manage key client relationships, and drive operational excellence in the 3PL division. The role emphasizes optimizing margins, partnerships, and best practices across the organization.

You will mentor peers, collaborate with cross-functional teams, and act as a subject matter expert for complex customer issues while driving revenue growth and profitability.

Qualifications

• High School Diploma or GED required; Bachelor's degree in Business, Logistics, or related field preferred.
• Minimum of 3 years in logistics or 2 years in Customer Operations with a proven track record in acquisition and retention.
• Advanced proficiency in MS Office (Excel, PowerPoint, Outlook) for data analysis and stakeholder presentation.
• Exceptional communication and interpersonal skills to influence across all levels.
• Strong leadership to coach and develop junior team members.
• Strategic thinker with ability to translate insights into initiatives.
• Track record of driving revenue growth and profitability in fast-paced environments.

Responsibilities

• Identify, target, and acquire high-value customers using strategic communication and negotiation.
• Develop and implement customer retention strategies using data analytics and market insights.
• Evaluate and optimize customer orders to balance revenue and capacity.
• Mentor and develop junior team members within the customer operations team.
• Collaborate with senior leadership to drive revenue growth and operational efficiency.
• Serve as escalation point for complex customer issues with proactive problem solving.
• Oversee post-shipment activities, including billing disputes, claims, and performance analysis.

Skills

Leadership

Communication

Analytical thinking

Strategic thinking

Industry experience

Mentorship

MS Office

Data presentation

Education

Bachelor's degree in Business/Logistics or related

High School Diploma or GED

Tools

MS Office Suite

Excel

PowerPoint

Outlook

Job description

ROAR Logistics, Inc. seeks a Senior Customer Operations Representative to lead customer acquisition, manage key client relationships, and drive operational excellence in the 3PL division. The role emphasizes optimizing margins, partnerships, and best practices across the organization.

You will mentor peers, collaborate with cross-functional teams, and act as a subject matter expert for complex customer issues while driving revenue growth and profitability.