Senior Customer Operations Leader for AI & Cloud

Crusoe; San Francisco (CA); On-site; USD 170,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation and equity

Health, dental & vision insurance

401(k) Retirement plan with company?m

Paid time off

Commuter benefits

Tuition reimbursement

Job summary

Crusoe is seeking a Staff Customer Operations Manager to lead the customer feedback ecosystem and translate signals into strategy and operations. You will unify customer insights, monitor the market, and deliver evidence-backed recommendations to executive leadership.

You will track AI model shifts and their impact on GPU demand and our Managed Intelligence offerings, preparing updates for Cloud Leadership and guiding product planning with customer evidence.

Qualifications

• 8+ years in customer operations, Voice of Customer, CX or product strategy, or consulting.
• Technical fluency in AI platforms, cloud infrastructure, or developer tooling.
• Ability to separate true technical differentiation from marketing claims.
• Strong executive writing skills for memos, briefs, and recommendations.
• Proven ability to influence without direct authority.
• Comfortable building operating frameworks and processes in ambiguous environments.

Responsibilities

• Design and scale systems that capture, triage, and route customer feedback.
• Own executive update cadences for Cloud Leadership and Monthly Business Reviews.
• Identify where Crusoe should invest in the customer experience.
• Advocate for customers in Product and Engineering planning with evidence-based insights.
• Build the business case for new service offerings and lead incubation through launch.
• Support go-to-market teams with account reviews and targeted research.
• Maintain a comprehensive view of Crusoe’s customers, including segmentation and risk flags.
• Monitor competing GPU cloud and inference platforms and pricing.

Skills

Voice of Customer

Executive writing

Influence without authority

AI platforms fluency

Cloud infrastructure understanding

Operational frameworks

Job description

Crusoe is seeking a Staff Customer Operations Manager to lead the customer feedback ecosystem and translate signals into strategy and operations. You will unify customer insights, monitor the market, and deliver evidence-backed recommendations to executive leadership.

You will track AI model shifts and their impact on GPU demand and our Managed Intelligence offerings, preparing updates for Cloud Leadership and guiding product planning with customer evidence.