Senior Customer Marketing & Storytelling Leader

salesforce.com, inc.; Chicago (IL); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Senior Customer Marketing Manager to own customer marketing end to end for Qualified, turning customer results into stories that help sellers win, from a sales conversation to a Dreamforce stage.

You will build assets, recruit speakers, expand storytelling to new industries, and collaborate with Sales, Events, Product Marketing, and corporate marketing teams to accelerate impact.

Qualifications

• 6+ years in customer marketing, customer advocacy, or a related B2B SaaS marketing role.
• Track record of sourcing customer stories and managing customer relationships from first outreach through publication or event appearance.
• Excellent writing and interviewing skills, able to turn a customer's experience into a compelling story.
• Strong project management skills, able to run multiple stories, assets, approvals, and events simultaneously.
• Sound judgment when working with customers, account teams, executives, and brand approvals.
• Collaborative approach across Sales, Customer Success, Events, Product Marketing, and corporate marketing teams.

Responsibilities

• Own the customer story pipeline: identify customers with strong results and distinctive use cases, partner with account teams to validate each opportunity, secure participation, prepare interviews, and write and publish the resulting stories
• Turn every story into reusable assets, including landing pages, social copy, slides, and internal promotions, and keep the customer story page and logos current
• Recruit and prepare customer speakers for events ranging from webinars to Dreamforce, handling outreach, prep documents, and coordination through the event
• Convert each appearance into promotional content and expand the roster of customer stories beyond technology
• Build relationships and secure approvals to feature customer brands in product demos at events worldwide
• Maintain a reliable database of customer advocates, product adoption, and approved use cases for quick access by executives and teams
• Maintain customer story slides and deal win slides for enablement and live deal cycles
• Partner with Salesforce customer marketing to integrate Qualified stories into larger activations and channels used by sellers

Skills

Customer marketing

Customer advocacy

Writing

Interviewing

Project management

Cross-functional collaboration

Job description

Salesforce is seeking a Senior Customer Marketing Manager to own customer marketing end to end for Qualified, turning customer results into stories that help sellers win, from a sales conversation to a Dreamforce stage.

You will build assets, recruit speakers, expand storytelling to new industries, and collaborate with Sales, Events, Product Marketing, and corporate marketing teams to accelerate impact.