Senior Customer Market Director, Partnerships

Roche; South San Francisco (CA); On-site; USD 190,000 - 352,000; Full time

Job summary

Genentech in South San Francisco seeks a Customer Market Director to lead external partnerships and launch readiness for Hematology NMEs. You will align collaboration partners, manage deliverables, and shape commercial readiness across channels.

The role requires directing strategy with partner leadership, agency management, and budget oversight to drive patient outcomes and market success.

Qualifications

• Bachelor's degree and 10 years minimum work experience, with 8 years in commercial roles (sales, market access or customer insights).
• Experience managing complex external partnerships including senior management and budget negotiations.
• Direct experience with NME launch readiness strategy development and execution.
• MBA or related graduate degree preferred.

Responsibilities

• Translate brand strategy into customer strategy, campaigns and omnichannel execution.
• Lead cross-functional collaboration with external partners and senior leadership.
• Manage budgets, agency relationships and performance metrics.
• Drive launch readiness and commercialization for Hematology NMEs.

Skills

Customer Understanding

Competitive Value Creation

Strategy Development

Integrated Campaign Development

Content Development & Approval

Execution Readiness

Delivery & Optimization AcrossChannels

Measurement & Iteration

Project & Vendor Management

Education

Bachelor's degree

MBA or related graduate degree preferred

Job description

Genentech in South San Francisco seeks a Customer Market Director to lead external partnerships and launch readiness for Hematology NMEs. You will align collaboration partners, manage deliverables, and shape commercial readiness across channels.

The role requires directing strategy with partner leadership, agency management, and budget oversight to drive patient outcomes and market success.