Senior Customer Insights Strategist

OUTFRONT Media; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Commission eligibility

Job summary

OUTFRONT Media is seeking a Senior Analyst, Customer Insights to design, build, and operationalize customer feedback programs using Qualtrics across the customer journey. You will partner with Sales, Operations, Marketing, and Client Success to derive actionable insights that improve onboarding, campaign execution, and post‑campaign performance.

The role emphasizes developing scalable survey frameworks, managing end-to-end survey lifecycles, integrating with CRM, and maintaining governance.

Qualifications

• 4–7 years of experience in customer insights or related analytics.
• Hands-on experience building and administering surveys in Qualtrics.
• Experience managing customer feedback programs across lifecycle stages.
• Strong analytical and data interpretation skills.

Responsibilities

• Develop and manage a comprehensive customer feedback strategy across the full lifecycle.
• Design scalable survey frameworks aligned with KPIs like NPS and CSAT.
• Build, test, and deploy Qualtrics surveys with advanced logic.
• Own end-to-end survey lifecycle: programming, QA, deployment, monitoring.
• Analyze survey data to identify trends and drivers.
• Develop dashboards to track sentiment and translate insights for stakeholders.

Skills

Analytical thinking

Data interpretation

Survey design

Stakeholder communication

Tools

Qualtrics

Salesforce CRM

Excel

Sigma BI

Job description

OUTFRONT Media is seeking a Senior Analyst, Customer Insights to design, build, and operationalize customer feedback programs using Qualtrics across the customer journey. You will partner with Sales, Operations, Marketing, and Client Success to derive actionable insights that improve onboarding, campaign execution, and post‑campaign performance.

The role emphasizes developing scalable survey frameworks, managing end-to-end survey lifecycles, integrating with CRM, and maintaining governance.