Senior Analyst, Customer Insights — Drive Customer Journeys

OUTFRONT Media Inc.; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Commission eligible

Competitive salary

Job summary

OUTFRONT Media seeks a Senior Analyst, Customer Insights to design, build, and operationalize customer feedback programs using Qualtrics across the customer journey. You will partner with Sales, Operations, Marketing, and Client Success to develop actionable insights that improve onboarding, campaign execution, and post-campaign performance, driving satisfaction, retention, and revenue growth.

The role focuses on survey design, data analysis, and governance, with a strong emphasis on

Qualifications

• 4–7 years of experience in customer insights or related analytical roles.

Responsibilities

• Design scalable customer feedback programs across the full lifecycle.
• Build and administer Qualtrics surveys with advanced logic.
• Own survey lifecycle from programming to deployment and monitoring.
• Create dashboards to track customer sentiment across touchpoints.
• Translate insights into actionable recommendations for Sales, Ops, Marketing, and Leadership.

Skills

Qualtrics expertise

Customer insights

Survey design

Data analysis

Stakeholder collaboration

Dashboarding

Salesforce

Excel

Sigma (BI)

Tools

Qualtrics

Job description

OUTFRONT Media seeks a Senior Analyst, Customer Insights to design, build, and operationalize customer feedback programs using Qualtrics across the customer journey. You will partner with Sales, Operations, Marketing, and Client Success to develop actionable insights that improve onboarding, campaign execution, and post-campaign performance, driving satisfaction, retention, and revenue growth.

The role focuses on survey design, data analysis, and governance, with a strong emphasis on