Senior Customer Insights & Analytics Lead

Ethan Allen Global, Inc.; Danbury (CT); Sur place; Confidential; Plein temps

Résumé du poste

Ethan Allen Global, Inc. seeks a data-driven BI professional to develop and maintain dashboards and reports for customer engagement, marketing, and retail analytics. You will transform disparate data into meaningful insights and collaborate with marketing, IT, and leadership to drive data-informed decisions.

The role emphasizes Salesforce Data Cloud expertise, data validation, and delivering executive-ready reporting while shaping future predictive analytics initiatives.

Qualifications

• Bachelor's degree in business analytics, information systems, data analytics, marketing, statistics, or related field.
• Minimum three (3) years of experience in business intelligence, customer analytics, marketing analytics, or data analysis.
• Advanced proficiency in Tableau and Microsoft Excel.
• Experience building dashboards, scorecards, and executive reporting.
• Strong SQL skills and experience working with relational data structures.
• Experience validating and reconciling data from multiple source systems.
• Strong analytical, problem-solving, and investigative skills.
• Ability to communicate complex findings to non-technical audiences.

Responsabilités

• Develop and maintain dashboards, scorecards, and recurring reports using Tableau, Excel, and other BI tools.
• Create executive, departmental, and operational reporting visibility into customer engagement and marketing performance.
• Become a subject matter expert in Salesforce Data Cloud and the customer data ecosystem.
• Understand and document data origins across enterprise systems.
• Validate and monitor data feeds entering Data Cloud for accuracy and completeness.
• Investigate, identify, and resolve data discrepancies and reporting issues.
• Partner with IT and stakeholders to address data integration and quality concerns.
• Define and maintain reporting standards, KPI definitions, and business metrics.
• Analyze customer behavior, segmentation, and engagement trends.
• Develop reporting frameworks to measure clienteling and campaigns.
• Translate complex data into actionable insights and recommendations.
• Support executive leadership with reporting packages and summaries.
• Identify opportunities to improve data quality and analytics capabilities.
• Assist in developing future predictive analytics initiatives.
• Provide training on reporting tools and dashboards.

Connaissances

Tableau

Microsoft Excel

SQL

Dashboards & reporting

Analytical skills

Formation

Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Marketing, Statistics, or related field

Outils

Salesforce Data Cloud

Salesforce CRM/Marketing Cloud

Description du poste

Ethan Allen Global, Inc. seeks a data-driven BI professional to develop and maintain dashboards and reports for customer engagement, marketing, and retail analytics. You will transform disparate data into meaningful insights and collaborate with marketing, IT, and leadership to drive data-informed decisions.

The role emphasizes Salesforce Data Cloud expertise, data validation, and delivering executive-ready reporting while shaping future predictive analytics initiatives.