Sr. Customer Insights Analytics Specialist

Ethan Allen

Danbury (CT)

On-site

USD 115,000 - 125,000

Full time

14 days+

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Benefits offered by this job

401(k) plan with employer contribution

Comprehensive medical plans with Rx

Health Savings Account (employer)

Dental Plan

Vision Plan

Life & AD&D Insurance

Short/Long-Term Disability

Business Travel Insurance

Flexible Spending Accounts

Commuter benefits

Voluntary insurance options

Employee Assistance Program

Job summary

Ethan Allen is seeking a Senior BI Analyst to lead reporting and analytics for customer engagement, marketing, retail, and digital initiatives. You will translate diverse data into actionable insights guiding executive decisions and strategic programs.

You will master Salesforce Data Cloud and Tableau, collaborate with Marketing, Retail Operations, IT, and leadership, and ensure data integrity across enterprise systems while developing predictive analytics capabilities.

Qualifications

Bachelor's degree required in a related field.
Minimum three (3) years of experience in business intelligence, customer analytics, marketing analytics, or data analysis.
Advanced proficiency in Tableau and Microsoft Excel.
Experience building dashboards, scorecards, and executive reporting.
Strong SQL skills and experience with relational data structures.
Experience validating and reconciling data from multiple source systems.
Strong analytical, problem-solving, and investigative skills.
Ability to communicate complex findings to non-technical audiences.

Responsibilities

Develop and maintain dashboards, scorecards, and recurring reports using Tableau, Excel, and other BI tools.
Create executive, departmental, and operational reporting for customer engagement, marketing, retail, and outcomes.
Become a subject matter expert in Salesforce Data Cloud and customer data ecosystem.
Document data origins across enterprise systems and validate data feeds for completeness and accuracy.
Identify and resolve data discrepancies, anomalies, and reporting issues.
Partner with IT and business stakeholders on data integration and quality.

Skills

Analytical thinking

Data storytelling

Communication

Problem-solving

Education

Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Marketing, Statistics, or related field

Tools

Tableau

Microsoft Excel

SQL

Salesforce Data Cloud

Job description

In partnership with the VP of Digital Engagement, develops and maintains the reporting, analytics, and customer insights capabilities that support enterprise customer engagement, marketing, retail, and digital initiatives. Serves as the primary business resource responsible for understanding customer and transactional data sources, validating data integration into Salesforce Data Cloud, ensuring data integrity, and transforming unified customer data into meaningful dashboards, reports, and actionable business insights. Partners closely with Marketing, Retail Operations, IT, E-commerce, and Executive Leadership to support data-driven decision-making and enhance Ethan Allen's unique combination of personal service with technology.

Essential Duties and Responsibilities

Develop and maintain dashboards, scorecards, and recurring reports using Tableau, Excel, and other business intelligence tools.
Create executive, departmental, and operational reporting that provides visibility into customer engagement, marketing performance, retail activity, and business outcomes.
Become a subject matter expert in Salesforce Data Cloud and the customer data ecosystem.
Understand and document how customer, transactional, marketing, and digital engagement data originates across enterprise systems.
Validate and monitor data feeds entering Data Cloud to ensure completeness, accuracy, and consistency.
Investigate, identify, and resolve data discrepancies, anomalies, and reporting issues.
Partner with IT and business stakeholders to address data integration and quality concerns.
Define and maintain reporting standards, KPI definitions, and business metrics.
Analyze customer behavior, segmentation, retention, purchase patterns, and engagement trends.
Develop reporting frameworks that measure the effectiveness of clienteling, digital engagement, marketing campaigns, and customer outreach initiatives.
Translate complex data into clear business insights and recommendations.
Support executive leadership by preparing reporting packages and analytical summaries.
Identify opportunities to improve data quality, reporting efficiency, and analytical capabilities.
Assist in the development of future predictive analytics and customer intelligence initiatives.
Provide training and guidance to business users on reporting tools and dashboard utilization.

Knowledge, skills, and abilities:

Required

Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Marketing, Statistics, or related field.
Minimum three (3) years of experience in business intelligence, customer analytics, marketing analytics, or data analysis.
Advanced proficiency in Tableau and Microsoft Excel.
Experience building dashboards, scorecards, and executive reporting.
Strong SQL skills and experience working with relational data structures.
Experience validating and reconciling data from multiple source systems.
Strong analytical, problem-solving, and investigative skills.
Ability to communicate complex findings to non-technical audiences.

Preferred