Senior Customer Insights Lead – Tableau & Data Cloud

Ethan Allen; Danbury (CT); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Comprehensive medical plans with Rx

Health Savings Account (employer)

Dental Plan

Vision Plan

Life & AD&D Insurance

Short/Long-Term Disability

Business Travel Insurance

Flexible Spending Accounts

Commuter benefits

Voluntary insurance options

Employee Assistance Program

Job summary

Ethan Allen is seeking a Senior BI Analyst to lead reporting and analytics for customer engagement, marketing, retail, and digital initiatives. You will translate diverse data into actionable insights guiding executive decisions and strategic programs.

You will master Salesforce Data Cloud and Tableau, collaborate with Marketing, Retail Operations, IT, and leadership, and ensure data integrity across enterprise systems while developing predictive analytics capabilities.

Qualifications

• Bachelor's degree required in a related field.
• Minimum three (3) years of experience in business intelligence, customer analytics, marketing analytics, or data analysis.
• Advanced proficiency in Tableau and Microsoft Excel.
• Experience building dashboards, scorecards, and executive reporting.
• Strong SQL skills and experience with relational data structures.
• Experience validating and reconciling data from multiple source systems.
• Strong analytical, problem-solving, and investigative skills.
• Ability to communicate complex findings to non-technical audiences.

Responsibilities

• Develop and maintain dashboards, scorecards, and recurring reports using Tableau, Excel, and other BI tools.
• Create executive, departmental, and operational reporting for customer engagement, marketing, retail, and outcomes.
• Become a subject matter expert in Salesforce Data Cloud and customer data ecosystem.
• Document data origins across enterprise systems and validate data feeds for completeness and accuracy.
• Identify and resolve data discrepancies, anomalies, and reporting issues.
• Partner with IT and business stakeholders on data integration and quality.

Skills

Analytical thinking

Data storytelling

Communication

Problem-solving

Education

Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Marketing, Statistics, or related field

Tools

Tableau

Microsoft Excel

SQL

Salesforce Data Cloud

Job description

Ethan Allen is seeking a Senior BI Analyst to lead reporting and analytics for customer engagement, marketing, retail, and digital initiatives. You will translate diverse data into actionable insights guiding executive decisions and strategic programs.

You will master Salesforce Data Cloud and Tableau, collaborate with Marketing, Retail Operations, IT, and leadership, and ensure data integrity across enterprise systems while developing predictive analytics capabilities.