Senior Customer Implementations Lead – Hybrid

Early Warning Services, LLC; San Francisco (CA); Hybride; USD 125 000 - 156 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k)

Paid time off

Parental leave

Résumé du poste

Early Warning Services LLC is seeking an experienced Implementation Delivery Lead to drive adoption of our payment products. You will coordinate across Product, Engineering, Design, and Operations to ensure smooth onboarding and frictionless merchant integrations.

The role combines technical leadership with client-facing responsibilities, requiring strong vendor management, a deep understanding of digital checkout, and expertise across web and mobile ecosystems (iOS/Android).

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• Typically 8+ years of progressive experience in integrations, product implementation, or related roles.
• Strong experience with web browser and mobile app ecosystems (iOS, Android) and in-app user flows.
• Proven ability to manage vendors, consultants, or cross-functional teams.
• Deep understanding of digital checkout, payments, or e-commerce experiences.
• Strong analytical and problem-solving skills with a focus on improving user experience and performance.

Responsabilités

• Lead Implementation Delivery.
• Manage and provide direction to implementation team and consultants supporting merchant integrations.
• Enforce standards, QA processes, and delivery expectations.
• Review implementation work to ensure consistency, quality, and adherence to best practices.
• Drive accountability across timelines, deliverables, and outcomes.
• Identify and address implementation friction points (e.g., redirects, latency, drop-offs).
• Implement standardized pre-launch scorecards and post-launch reviews.
• Lead technical and UX design reviews with clients.
• Serve as a Subject Matter Expert (SME).
• Serve as escalation point for complex or high-priority implementations.
• Act as the primary expert on mobile checkout and app-based implementations.
• Advise external partners on optimal integration approaches.
• Training and mentoring of team members on implementations, procedures and controls.
• Drive Cross-Functional Alignment.
• Lead cross-functional collaboration across Product, Engineering, Design, and Operations.
• Facilitate implementation reviews and readiness assessments for key launches.
• Ensure learnings are captured and scaled across future integrations.

Connaissances

Mobile app experience

Analytical skills

Communication skills

Vendor management

Formation

Bachelor's degree or equivalent

Description du poste

Early Warning Services LLC is seeking an experienced Implementation Delivery Lead to drive adoption of our payment products. You will coordinate across Product, Engineering, Design, and Operations to ensure smooth onboarding and frictionless merchant integrations.

The role combines technical leadership with client-facing responsibilities, requiring strong vendor management, a deep understanding of digital checkout, and expertise across web and mobile ecosystems (iOS/Android).