Senior Customer Experience & Order Fulfillment Coordinator

Mohawk Industries; Calhoun (GA); Hybrid; USD 40,000 - 50,000; Full time

Job summary

Mohawk Industries, a Fortune 500 global flooring leader, seeks an entry-level Sr. Order Fulfillment Coordinator to handle inquiries, process orders, and support customer experience.

This role contributes to delivery accuracy, proactive issue resolution, and timely communications with customers and internal teams. The position requires a Bachelor's degree or equivalent experience and 0-2 years of related work.

Qualifications

• Bachelor's degree or equivalent education and/or experience.
• 0-2 years' relevant experience or equivalent education and/or experience.

Responsibilities

• Execute daily tasks and administration related to customer experience such as calls, order processing and entry, delivery status, claims, and purchase orders.
• Respond promptly to customer inquiries via phone, email, and chat.
• Work proactively to resolve customer issues and provide timely solutions.
• Coordinate communication with customers and associates.
• Serve as a customer experience resource for other associates.
• May be responsible for some warehouse and inventory tasks.
• Maintain accurate and organized records of customer interactions and resolutions.
• Provide basic analysis and apply knowledge from experience or standard procedure to solve problems.
• Perform other duties as needed.

Skills

Excellent communication

Problem solving

Organizational skills

Multitasking

Time management

Integrity & discretion

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

Mohawk Industries, a Fortune 500 global flooring leader, seeks an entry-level Sr. Order Fulfillment Coordinator to handle inquiries, process orders, and support customer experience.

This role contributes to delivery accuracy, proactive issue resolution, and timely communications with customers and internal teams. The position requires a Bachelor's degree or equivalent experience and 0-2 years of related work.