Customer Care Specialist: End-to-End Orders & Support

Halma p.l.c; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

TeDan Surgical Innovations, Inc. in Houston, TX seeks a Customer Care Specialist to serve as the essential liaison between the company, customers and distributors.

You will own the end-to-end order process, coordinate product returns and repairs, and support demonstrations with internal and external stakeholders to ensure a smooth buying experience. You will work to improve processes, identify cross-selling opportunities, and maintain high customer satisfaction through effective communication

Qualifications

• Proficient with Microsoft Office Suite and ERP systems.
• Highly organized with the ability to prioritize in a deadline-driven environment.
• Strong written and verbal communication skills; able to build rapport quickly.

Responsibilities

• Own the end-to-end customer order process with internal teams to ensure on-time delivery.
• Coordinate product returns and repairs; support product demonstrations for key stakeholders.
• Develop and monitor customer surveys and metrics to improve satisfaction and Net Promoter Score.

Skills

Microsoft Office

ERP systems

Organizational skills

Communication skills

Education

High School diploma or GED

Job description

TeDan Surgical Innovations, Inc. in Houston, TX seeks a Customer Care Specialist to serve as the essential liaison between the company, customers and distributors.

You will own the end-to-end order process, coordinate product returns and repairs, and support demonstrations with internal and external stakeholders to ensure a smooth buying experience. You will work to improve processes, identify cross-selling opportunities, and maintain high customer satisfaction through effective communication