Senior Customer Experience Insights Analyst

Bank of Hawaii; Honolulu (HI); On-site; USD 48,000 - 132,000; Full time

Job summary

Bank of Hawaii in Honolulu, HI seeks an Analyst/Senior Analyst Customer Experience to analyze customer feedback across sources and deliver actionable recommendations. You will build dashboards, reports and presentations for senior leaders and collaborate with ownership teams to improve customer interactions and solutions.

The role requires strong analytical, problem solving, data visualization and communication skills, plus the ability to manage multiple projects and adhere to regulatory

Qualifications

• Bachelor's degree in business or related area from an accredited institution or equivalent work experience.
• Experience connecting customer feedback sources to business insights.
• Strong analytical, communication and presentation skills.

Responsibilities

• Connect multiple customer feedback data sources to uncover business insights.
• Develop reports and presentations for senior decision makers.
• Create dashboards and visualizations of customer experience metrics.
• Manage projects, timelines, and survey design for CX programs.
• Ensure compliance with laws and Bank policies in analyses.

Skills

Data analysis

Data visualization

Problem solving

Communication

Collaboration

Excel

Education

Bachelor's degree in business or related area from an accredited institution

Tools

Excel

PowerPoint

Outlook

Word

Access

Visio

Job description

Bank of Hawaii in Honolulu, HI seeks an Analyst/Senior Analyst Customer Experience to analyze customer feedback across sources and deliver actionable recommendations. You will build dashboards, reports and presentations for senior leaders and collaborate with ownership teams to improve customer interactions and solutions.

The role requires strong analytical, problem solving, data visualization and communication skills, plus the ability to manage multiple projects and adhere to regulatory