Senior Customer Engineer - LATAM

Ladders; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical Vision Dental

Mental Wellness

Vacation and holidays

Parental Leave

Volunteer Time Off

Pre-Tax Benefits (401K)

Job summary

Ladders seeks a Senior Customer Engineer - LATAM to join our team as a key technical partner across the sales cycle. You will help customers understand how data architecture and analytics support business goals, working with Account Executives, senior technical stakeholders, and post-sales teams to shape proofs-of-concept and ensure value carries into implementation.

Based in the US and able to operate remotely, you will navigate LATAM market dynamics, translate complex requirements into

Qualifications

• 6+ years of experience in SaaS sales engineering or related role.
• Proficient in SQL, dbt, Python, or BI tools.
• Experience with cloud data warehouses (GCP, Redshift, Snowflake).
• Strong communication and presentation skills.
• Fluency in Spanish and English.

Responsibilities

• Serve as a trusted technical advisor across the sales cycle.
• Help customers understand data architecture and business outcomes.
• Collaborate with Account Executives and post-sales teams on proofs-of-concept.
• Ensure value translates into implementation and ongoing success.
• Influence decisions in LATAM markets and manage stakeholder expectations.
• Develop relationships with technical stakeholders and share product insights.
• Bridge technical and business teams to define success metrics.
• Apply best practices to POC engagements and drive revenue growth.

Skills

Spanish fluency

English fluency

SaaS Sales Engineering

Data querying & modeling

SQL/dbt/Python/BI tools

Cloud data warehouses

AI tools (Claude/Gemini)

Stakeholder communication

Job description

For our client, we are seeking a Senior Customer Engineer - LATAM to join the team of a leader in the Information Technology space.

This role will serve as a key technical partner across the sales cycle, helping prospective customers understand how data architecture and analytics can support their business goals. You will work closely with Account Executives, senior technical stakeholders, and post-sales teams to shape successful proof-of-concept engagements and ensure value carries forward into implementation. The position requires strong consultative skills, technical depth, and the ability to influence decisions in complex LATAM markets.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $110,000 – $130,000 annually

Responsibilities

• Serve as a trusted technical advisor, providing strategic consultation on data architecture and business outcomes.
• Communicate effectively at all levels to earn trust and influence buying decisions.
• Bridge the technical-business gap with senior stakeholders to define success for proofs-of-concept.
• Apply best practices throughout proof-of-concept projects.
• Partner with Account Executives to drive revenue growth as the key technical contact.
• Collaborate with post-sales teams to ensure pre-sales value translates into post-sales results.
• Develop relationships with key technical stakeholders to uncover their needs.
• Collect feedback from potential customers and share insights with the Product team.

Qualifications

• Fluency in business and conversational Spanish and English.
• Ability to communicate with stakeholders at all levels, from developers to CIOs.
• 6+ years of experience in Software-as-a-Service Sales Engineering or a related role.
• Experience in data querying, modeling, and transformation using SQL, dbt, Python, or BI tools.
• Familiarity with cloud data warehouses like Google Cloud, Amazon Redshift, or Snowflake.
• Strong analytical, communication, and presentation skills.
• Proficiency with AI tools such as Claude and Gemini.

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy and additional company holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Pre-Tax Benefits including 401(K) and wellness benefit

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.