Senior Customer Engineer

Noma; United States; In loco; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Home office reimbursement

Disability insurance

Life insurance

401(k)

Unlimited PTO

Global teams

Equity options

Descrizione del lavoro

Noma is seeking a Senior Customer Engineer to own hands-on deployment, integration, and troubleshooting across enterprise environments. You’ll partner with the CS Architect and AE to turn use cases into working deployments, manage end-to-end escalations, and build reusable patterns for future deployments.

You bring 5+ years of customer-facing technical experience in cybersecurity, plus strong scripting (Python, Bash/PowerShell), REST APIs, and familiarity with Docker/Kubernetes and various cloud

Competenze

• 5+ years in customer-facing technical roles at a cybersecurity vendor.
• Experience deploying security products in enterprise environments.
• Strong Python and Bash/PowerShell scripting; REST APIs, Docker, Kubernetes.
• Generalist across endpoint/MDM, cloud, identity, and networking.
• Proven escalations ownership from reproduction to root cause.
• Clear communication to lead technical sessions with customer teams.
• Familiarity with AI tech such as LLM apps and AI agents a plus.
• Comfortable in a fast-paced startup environment and building playbooks.

Mansioni

• Deploy and configure Noma across customer surface (endpoints, cloud connectors, and gateways).
• Troubleshoot across endpoint, cloud, identity, and networking.
• Write scripts and tooling in Python, Bash, or PowerShell; use REST APIs; deploy with Docker/Kubernetes.
• Own escalations end-to-end with logs and actionable bug reports.
• Integrate Noma into customers' SIEM, SOC, ticketing, CI/CD, and IdP workflows.
• Turn fixes into runbooks and reusable deployment patterns.
• Collaborate with CS Architect, AE, Support, Product, and R&D to feed field learnings.
• Help build Customer Engineering as one of the first CEs.

Conoscenze

Customer facing

Python scripting

PowerShell

REST APIs

Docker

Kubernetes

Cloud platforms

AWS

Azure

GCP

MDM endpoint

SIEM integration

Escalation ownership

Communication

AI concepts familiarity

Strumenti

Docker

Kubernetes

REST APIs

PowerShell

Python

Descrizione del lavoro

Join Noma Security and help shape the future of AI security in a fast-paced, high-impact environment.

Noma is working with the world's most ambitious organizations to usher in the AI future. We are building a security platform designed to help organizations adopt AI and agents at scale. As AI becomes core to modern enterprises, we provide seamless visibility and protection across the entire AI lifecycle. Our team works at the intersection of AI, security, and cloud, shaping a new category in a rapidly evolving market. At Noma, you'll have the opportunity to make a meaningful impact while working with exceptional people on technology that truly matters.

We’re looking for a Senior Customer Engineer to own the hands‑on deployment, integration, and troubleshooting that gets Noma running in production across our enterprise customers’ environments. You’ll partner with the Customer Success Architect and Account Executive on every account, turning scoped use cases into working deployments, owning technical escalations end‑to‑end, and building the scripts and patterns the next deployment reuses.

What You’ll Do

• Deploy and configure Noma across the full customer surface, including endpoint and MDM (Jamf, Intune), IDE and coding agent hooks, cloud connectors (AWS, Azure, GCP, Databricks), SaaS integrations, and gateway and runtime deployments.
• Troubleshoot across endpoint, cloud, identity (IdP/SSO), and networking, often in the same week, and get to root cause wherever the issue lives.
• Write scripts and build tooling in Python, Bash, or PowerShell, work directly with REST APIs, and stand up infrastructure with Docker and Kubernetes inside customer environments.
• Own technical escalations end‑to‑end by reproducing the issue, pulling the logs, and handing R&D a clean, actionable bug report.
• Integrate Noma into the systems customers already run, including SIEM and SOC alerting, ticketing, CI/CD, and identity providers, so findings land in a named owner’s workflow.
• Turn one‑off fixes into runbooks, scripts, and reusable implementation patterns the rest of the team can deploy.
• Partner with the Customer Success Architect, Account Executive, Support, Product, and R&D, channeling what you see in the field back into the platform.
• Help build Customer Engineering from the ground up as one of Noma’s first CEs.

What You Bring

• 5+ years of hands‑on, customer-facing technical experience in Sales Engineering, Professional Services, or Tier 3 Support at a cybersecurity vendor (EDR, DLP, CASB/SASE, or similar).
• Experience deploying security products into enterprise customer environments (required), so your ramp at Noma takes weeks, not months.
• Strong scripting skills in Python and Bash or PowerShell, plus working experience with REST APIs, Docker, and Kubernetes.
• Generalist range across endpoint and MDM, cloud (AWS, Azure, GCP), identity (IdP/SSO), and networking, with the judgment to know when to go deep.
• A proven track record of owning escalations from reproduction to root cause, including log analysis and bug reports engineering can act on immediately.
• The communication skills to lead technical working sessions with customer engineering and security teams and explain clearly what’s happening and what’s next.
• Familiarity with AI technologies such as LLM applications, AI agents, coding assistants, and MCP is a plus.
• Comfortable in a fast‑paced startup environment where you build the playbook while you run it.

Perks & Benefits:

• Comprehensive medical, dental, and vision coverage
• Home office setup reimbursement
• Short- and long-term disability insurance
• Life and accident insurance
• 401(k) retirement savings plan
• Unlimited paid time off (PTO) - We trust you to manage your time
• A warm, supportive, and people‑first company culture
• A global work environment with teams across Tel Aviv, the US, the Netherlands, and London
• Equity options that let you share in Noma's growth and success