Senior Customer Education Specialist – Training & Adoption

Wood Mackenzie; Louisville (KY); Sur place; USD 70 000 - 110 000; Plein temps

Résumé du poste

Wood Mackenzie is seeking a Senior Customer Education Specialist to support retention by understanding client workflows and delivering bespoke training for Wood Mackenzie Supply Chain services. You will tailor content to customer needs and ensure they extract maximum value from their subscription.

Working with Sales, Product, Customer Success and Support, you’ll deliver live sessions, build self-service courses on WoodMac Learn, and travel within the region to engage with customers and drive

Qualifications

• Strong communication and presentation skills.
• Adaptable and quick learner.
• Customer-focused with proactive problem solving.
• Ability to manage multiple projects and deadlines.
• Experience with Microsoft Office; Excel and PowerPoint required.
• Familiarity with procurement, supply chain, or energy concepts is a plus.

Responsabilités

• Plan and deliver live training sessions for customers, covering product functionality and workflows.
• Lead Q&A sessions during and after training, providing clear guidance to users.
• Develop and maintain training materials including decks and product demos.
• Run Opportunity Assessments to showcase product value and define bespoke workflows.
• Design, build, and maintain self-service learning courses on WoodMac Learn.
• Serve as a knowledgeable contact for product inquiries and collaborate with Product, CS and Support to keep materials current.

Connaissances

Communication

Presentation

Project management

Microsoft Excel

PowerPoint

Customer focus

Outils

WoodMac Learn

Description du poste

Wood Mackenzie is seeking a Senior Customer Education Specialist to support retention by understanding client workflows and delivering bespoke training for Wood Mackenzie Supply Chain services. You will tailor content to customer needs and ensure they extract maximum value from their subscription.

Working with Sales, Product, Customer Success and Support, you’ll deliver live sessions, build self-service courses on WoodMac Learn, and travel within the region to engage with customers and drive