Senior Customer Education Architect

woodmac; Houston (TX); Presencial; USD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Wood Mackenzie is seeking a Senior Customer Education Specialist to support retention by understanding client workflows and delivering bespoke training across our Supply Chain services. The role involves regional travel and close collaboration with Sales, Research, Product and Consultancy to ensure consistent client messaging and maximum value.

Responsibilities include planning and delivering live trainings, creating materials, running Q&A sessions, developing self-service courses on WoodMac

Formación

• Strong communication and presentation skills to simplify complex concepts.
• Ability to learn quickly and be adaptable in a dynamic environment.
• Customer-focused mindset with proactive problem-solving.
• Ability to manage multiple projects and deadlines simultaneously.

Responsabilidades

• Plan and deliver live training sessions for new and existing customers.
• Facilitate Q&A sessions and provide clear guidance to users.
• Develop and maintain training materials, decks, and demos.
• Run and deliver assessments to showcase product value and tailor workflows.
• Design and maintain self-service courses on WoodMac Learn.
• Serve as a knowledgeable contact for product inquiries and respond promptly.

Conocimientos

Communication

Presentation skills

Project management

Excel & PowerPoint

Adaptability

Customer focus

Herramientas

Microsoft Office Suite

Descripción del empleo

Wood Mackenzie is seeking a Senior Customer Education Specialist to support retention by understanding client workflows and delivering bespoke training across our Supply Chain services. The role involves regional travel and close collaboration with Sales, Research, Product and Consultancy to ensure consistent client messaging and maximum value.

Responsibilities include planning and delivering live trainings, creating materials, running Q&A sessions, developing self-service courses on WoodMac