Senior Specialist, Customer Education - Supply Chain Analytics

Power Advocate, Inc.; Houston (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Wood Mackenzie is seeking a Senior Customer Education Specialist to support customer retention by delivering bespoke training and analysis across Wood Mackenzie Supply Chain services. You will work with Sales, Product, and Customer Success teams to ensure a consistent client message and maximize product adoption.

Some regional travel is required. The role emphasizes live training delivery, material development, and collaboration across research, product, and consultancy to tailor client

Qualifications

• Excellent communication and presentation skills.
• Ability to learn quickly and adapt to changing needs.
• Customer-focused with proactive problem-solving approach.
• Experience using Microsoft applications; Excel and PowerPoint required.
• Familiarity with procurement, supply chain or energy concepts is a plus.

Responsibilities

• Plan and deliver live training sessions for new and existing customers covering product functionality and workflows.
• Tailor training content to different customer audiences and proficiency levels.
• Lead Q&A sessions during and after training with clear guidance.
• Develop and maintain training materials including decks and product demos.
• Run opportunities assessments to showcase value and define bespoke workflows.
• Design and maintain self-service courses on WoodMac Learn.

Skills

Strong communication

Presentation skills

Adaptable

Project management

Microsoft applications

Excel

PowerPoint

Industry knowledge

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world's most influential energy producers, utilities companies, financial institutions and governments. Now, with the world's energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That's why we've redefined what's possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence - whether planning days, weeks, months or decades ahead.

Wood Mackenzie Intelligence Connected

WoodMac.com

Wood Mackenzie Brand Video

Wood Mackenzie Values

• Inclusive - we succeed together
• Trusting - we choose to trust each other
• Customer committed - we put customers at the heart of our decisions
• Future Focused - we accelerate change
• Curious - we turn knowledge into action

About the Role

The role of the Senior Customer Education Specialist is to support retention of Wood Mackenzie customers through understanding clients' workflows and providing comprehensive, bespoke training and analysis support, ensuring clients extract the highest value from their Wood Mackenzie Supply Chain services. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us! Working within the Sales Organisation, the Senior Customer Education Specialist is a key member of the Customer Education team and will work across research, products, and consultancy to ensure a consistent client message is delivered. The role will involve travel within region. It's an exciting role as you will engage with Wood Mackenzie customers across multiple industry segments and ensure our customers maximise the full potential of Wood Mackenzie's research subscription and solutions.

Main Responsibilities

• Plan and deliver live training sessions for new and existing customers, covering product functionality, workflows, and best practices.
• Tailor training content and delivery approach to the needs and technical proficiency of different customer audiences
• Facilitate Q&A sessions during and after training, providing clear and accurate guidance to users
• Develop and maintain high-quality training materials including presentation decks and product demonstrations
• Run and deliver Opportunity Assessments to showcase product value and define bespoke workflows for user groups to drive adoption and realize value
• Design, build, and maintain self-service learning courses on WoodMac Learn, Wood Mackenzie's customer education platform
• Serve as knowledgeable point of contact for product inquiries from users, delivering timely and helpful responses
• Collaborate with internal teams - including Product, Customer Success, and Support - to stay current on product developments and ensure accurate training materials and workflows

About You

• Strong communication and presentation skills, with the ability to simplify complex concepts for a range of audiences
• Ability to learn quickly and be adaptable
• Customer-focused mindset with a proactive approach to problem-solving
• Ability to manage multiple projects and deadlines simultaneously
• Experience working with Microsoft applications.
• Intermediate Excel and PowerPoint skills are required for this role.
• Familiarity with procurement, supply chain, or energy industry concepts is an advantage

Equal Opportunities

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability or protected veteran status. You can find out more about your rights under the law at www.eeoc.gov

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.